Customer Sales Advisor

Clockwork Organisation ltd; Wrexham; Hybrid; GBP 25,000; Full time

Job summary

A well-known charity is seeking a Customer Sales Advisor in Wales. You will manage inbound and outbound customer interactions and work in a hybrid role. The ideal candidate possesses strong customer service skills and is confident with Microsoft Office. This role offers a supportive environment and the chance to contribute to a meaningful charity. Benefits include 27 days holiday, a performance bonus, and opportunities for professional development.

Benefits

Hybrid role (3 or 4 days WFH)

27 days holiday plus bank holidays

Blue Light Card

Performance bonus

Full training provided

Qualifications

• Passionate about providing excellent customer service.
• Confident using Microsoft Office tools.
• Able to work independently and as part of a team.

Responsibilities

• Handle inbound calls and email enquiries.
• Provide exceptional service and develop strong relationships.
• Contact customers proactively to promote services.
• Collaborate with colleagues to achieve sales targets.

Skills

Customer service skills

Microsoft Office (Word, PowerPoint, Outlook, Teams)

Clear communication

Ability to work independently

Team collaboration

Job description

Customer Sales Advisor

£24,796 per annum

Permanent opportunity in Wrexham working 35 hours per week

Additional Benefits

• Hybrid role (3 or 4 days WFH)
• 27 days holiday plus bank holidays
• Blue Light Card
• Performance bonus
• Friendly team and full training provided

Why you will love this role

• Work in a welcoming, supportive environment.
• The satisfaction of contributing to a charity that makes a genuine difference across Wales.
• Annual salary reviews and flexible working arrangements.
• The chance to be part of a growing commercial function within a respected organisation.
• Collaborate with diverse teams across the organisation.
• The opportunity to work in a varied role which has impact and opportunities for development.

The Role

We are supporting an incredible charity to recruit a Customer Sales Advisor to support the growth of the organisation. If you are a people person with exceptional customer service skills, this role could be perfect for you.

Responsibilities of the Customer Sales Advisor

• Handle inbound calls and email enquiries.
• Provide exceptional service to new, existing, and lapsed customers, developing strong relationships and offering tailored training solutions.
• Proactively contact new, existing, and lapsed customers via outbound calls in line with departmental KPIs to promote services and generate bookings.
• Follow up with existing customers to nurture relationships and identify future training needs.
• Collaborate with colleagues to achieve individual and team sales targets and contribute to overall departmental success.
• Work towards monthly KPIs, focusing on call productivity, conversion rates, and booking volumes to evaluate performance.
• Accurately manage administrative tasks using in-house systems including the CRM.

The Candidate

• Passionate about providing excellent customer service
• Confident using Microsoft Office (Word, PowerPoint, Outlook, Teams)
• A clear and friendly communicator
• Able to work both independently and as part of a collaborative team

The Client

A well‑known charity known for being at the heart of communities across Wales. This role is working in the newly established Commercial Department and plays a vital role in generating income to support their charitable mission.

Additional job titles/skills

Sales Advisor, Customer Service Executive

To Apply

This vacancy is advertised by Travail Employment Group who are acting as an Employment Agency. Once you click to apply for this job your application will be immediately received by Travail Employment Group. If your application is successful a consultant will be in contact with you within the next 7 days. If we have not contacted you within 7 days you may not have been successful for this position but please feel free to give us a call to discuss similar roles. All candidates registering with Travail Employment Group will need to provide proof of identity, and evidence of any experience, training and qualifications our client considers necessary for this position.