Insurance Customer Service Specialist with Quarterly Bonus

Impact Recruitment Services; England; On-site; GBP 23,000 - 26,000; Full time

Job summary

A recruitment agency in Northampton is seeking Insurance Customer Service Advisers to join a supportive team. The role involves managing customer inquiries, processing policy changes, and providing exceptional service across various insurance products. Candidates must have previous insurance experience and strong communication skills. This full-time position offers a salary range of £23,000 to £26,000 with a quarterly bonus and benefits including annual leave and career development.

Benefits

Quarterly bonus (approx. 10% of salary)

25 days holiday + bank holidays, rising with service

Additional day off for your birthday

Full training and career development

Qualifications

• Experience in the insurance industry is essential.
• Strong communication skills and customer-first approach are required.
• Accuracy and attention to detail are critical.

Responsibilities

• Handle incoming calls from policyholders.
• Make policy changes and answer general queries.
• Support customers across various insurance products.

Skills

Previous insurance industry experience

Excellent communication and listening skills

Strong attention to detail

Positive, empathetic and customer-focused approach

Good numeracy, literacy and keyboard skills

Flexible, proactive and a strong team player

High levels of integrity, honesty and professionalism

Confident, ‘can-do’ attitude

Job description

A recruitment agency in Northampton is seeking Insurance Customer Service Advisers to join a supportive team. The role involves managing customer inquiries, processing policy changes, and providing exceptional service across various insurance products. Candidates must have previous insurance experience and strong communication skills. This full-time position offers a salary range of £23,000 to £26,000 with a quarterly bonus and benefits including annual leave and career development.