Life & Pensions Customer Advisor - Hybrid (Glasgow)

Capita plc; Glasgow; Hybrid; GBP 26,000; Full time

Job summary

A leading financial services firm in Glasgow is seeking Customer Service Advisors for a 12-month fixed term contract. Responsibilities include assisting customers with queries on life and pensions accounts, primarily via inbound calls. The position offers a starting salary of £25,646.40, company-matched pension, and a hybrid work model after training. Ideal candidates should have relevant customer service experience and be able to deliver excellent customer experiences.

Benefits

Company matched pension

Paid maternity/adoption leave

23 days holiday

Voluntary benefits

Qualifications

• Previous experience in a customer service role or similar.
• Passion for helping people and delivering excellent service.
• Confident communicator with a professional demeanor.
• Fast learner with good attention to detail.

Responsibilities

• Answer inbound calls regarding life and pension policies.
• Complete administrative tasks within service standards.
• Maintain accurate customer records.
• Manage workload effectively to meet productivity targets.

Skills

Customer service experience

Communication skills

Attention to detail

Problem-solving

Numerical skills

Education

GCSE grade C or equivalent in English and Maths

Job description

A leading financial services firm in Glasgow is seeking Customer Service Advisors for a 12-month fixed term contract. Responsibilities include assisting customers with queries on life and pensions accounts, primarily via inbound calls. The position offers a starting salary of £25,646.40, company-matched pension, and a hybrid work model after training. Ideal candidates should have relevant customer service experience and be able to deliver excellent customer experiences.