Customer Service Advisor

CONNELLS GROUP; Craven Arms; On-site; GBP 24,000 - 29,000; Full time

Job summary

A leading property management company in the UK is seeking a motivated Customer Service Advisor to provide property management and tenancy administration support. You will liaise with contractors and ensure timely maintenance. The ideal candidate will possess outstanding customer service skills and be IT literate. The position offers a salary of £24,670 and opportunities for career progression in a positive working environment.

Benefits

Support in training for ARLA – NFOPP qualifications

Colleague discount scheme

Gym discounts

Life assurance

Workplace pension scheme

Qualifications

• Experience in customer service roles is preferred.
• Ability to organise and prioritise workload.
• IT literacy including MS Office skills.

Responsibilities

• Provide property management and tenancy administration support.
• Liaise with contractors for repairs and maintenance.
• Coordinate relevant statutory safety checks.

Skills

Outstanding Customer Service skills

Solid administration skills

Resilient

Positive attitude

Detail oriented

Excellent verbal communication skills

Excellent written communication skills

IT literate

Job description

Customer Service Advisor

We’re looking for a highly motivated Customer Service Advisor to complement our fantastic team in our Lettings Support Centre in Woolston. As a Customer Service Advisor, you will provide property management and tenancy administration support services to branches, landlords and tenants.

We offer a clear, defined career path, support to study for relevant job qualifications and a fantastic reward and recognition scheme, all wrapped up in a fun and positive working environment.

Salary: £24,670

What’s in it for you?

• Support in training towards ARLA – NFOPP qualifications
• Basic salary £24,670
• Industry leading training and development
• Demonstrable career ladder
• Opportunities for progression
• Collaborative, rewarding and fun environment
• Team incentives

Key responsibilities of a Customer Service Advisor:

The main purpose of your role is to provide a property management and tenancy administration support service to branches, landlords and tenants. You will also co‑ordinate and liaise with contractors to ensure repair/maintenance works are carrier out in time and to agreed standards and co‑ordinate and arrange relevant statutory safety checks.

Skills and experience required to be a successful Customer Service Advisor:

• Outstanding Customer Service skills
• Solid administration skills
• Resilient, positive, numerate and detail oriented
• Organised and able to prioritise workload in a faced paced environment
• Excellent verbal and written communication skills
• IT literate (MS Office, internet, email systems)

Benefits:

• Aviva Digi care + workplace / Cycle to work scheme
• Colleague discount scheme / Perks at work / Gym discounts
• Life assurance / Workplace pension scheme

Morris Dibben is an equal opportunities employer and positively encourages applications from suitably qualified and eligible candidates regardless of sex, race, disability, age, sexual orientation, transgender status, religion or belief, marital status, or pregnancy and maternity.

Don’t meet every single requirement? Studies have shown that women and people of colour are less likely to apply to jobs unless they meet every single qualification. At Connells Group we are dedicated to building a diverse, inclusive and authentic workplace. So, if you’re excited about this role but your experience doesn’t fit perfectly with every aspect of the job description, we encourage you to apply anyway. You may be just the right candidate for this or other opportunities.