Customer Service Adviser - Financial Services

Capita plc; Glasgow; Hybrid; GBP 26,000; Full time

Job summary

A leading financial services firm in Glasgow is seeking Customer Service Advisors for a 12-month fixed term contract. Responsibilities include assisting customers with queries on life and pensions accounts, primarily via inbound calls. The position offers a starting salary of £25,646.40, company-matched pension, and a hybrid work model after training. Ideal candidates should have relevant customer service experience and be able to deliver excellent customer experiences.

Benefits

Company matched pension

Paid maternity/adoption leave

23 days holiday

Voluntary benefits

Qualifications

• Previous experience in a customer service role or similar.
• Passion for helping people and delivering excellent service.
• Confident communicator with a professional demeanor.
• Fast learner with good attention to detail.

Responsibilities

• Answer inbound calls regarding life and pension policies.
• Complete administrative tasks within service standards.
• Maintain accurate customer records.
• Manage workload effectively to meet productivity targets.

Skills

Customer service experience

Communication skills

Attention to detail

Problem-solving

Numerical skills

Education

GCSE grade C or equivalent in English and Maths

Job description

Capita is seeking Customer Service Advisors (3 roles available) to be part of our vibrant team, on a key Financial Services contract based in Glasgow.

You will be responsible for assisting customers with queries and general administration of their life and pensions account, with most contact being inbound telephone-based. Customer experience is something that is very important to us and making our customers happy will be your number one priority. We aim to resolve any issues first time, which means we want team members who are dedicated to providing an excellent customer service experience to our customers.

The roles will be on a full time, 12-month fixed term contract basis, working 40 hours per week from 8am to 6pm. We would expect new team members to be office based full time for the first 8 weeks during training, then once competent, moving to a hybrid arrangement with weekly office visits and rest working from home.

Location: Skypark. Sky Park1 | Level 2 | 8 Elliot Place, Glasgow, G3 8EP

Salary: 25,646.40 per annum

Contract Type: 12-month FTC. Hybrid working contract. Training fully office based for 8 weeks.

Hours: 40 Hours a week, Monday - Friday shifts between 8am - 6pm. No weekend hours.

What will you deliver?

• Answer inbound calls from customers regarding their life and pension policy.
• Complete administration work from the call within service standards.
• Ensure customer records are accurately maintained.
• Communicate effectively both verbally and in writing.
• Achieve targets to maintain productivity, quality, and contractual service level agreements.
• Manage own workload effectively and prioritise accordingly to meet targets.
• Accurately complete any quality / productivity documentation required.

What are we looking for?

• Previous experience in a customer service role or similar customer focused role such as hospitality, retail etc.
• A genuine passion for helping people and delivering excellent customer experience.
• Proven literacy and numerical skills, ideally GCSE grade C (or equivalent) English and Maths.
• Confident communicator with a professional and friendly manner.
• Excellent listening skills and an ability to problem solve.
• A fast learner with an attention to detail.
• The ability to work under pressure and prioritise workload.
• Someone who is punctual and reliable.

We only consider candidates who are eligible to work in the UK. The nature of the work we do means that all successful candidates will need to prove their right to work in the UK. We will also carry out background vetting checks and 3 years of reference checks.

What can we offer you?

In this role, you will be given fantastic training and development for your career in financial services. You will also be given the following:

• A starting salary 25,646.40 per annum
• Company matched pension, life assurance, a cycle2work scheme, 15 weeks' fully paid maternity, adoption and shared parental leave...and plenty more
• 23 days holiday (rising to 27 with service) with the opportunity to buy extra leave.
• Voluntary benefits designed to suit your lifestyle - from discounts on retail and socialising, to health & wellbeing, travel and technology
• Access to our Employee Network Groups, which represent every strand of diversity and allow colleagues to connect and learn from each other on an open, inclusive platform.
• You'll be joining a large network of experienced, innovative and dedicated individuals across multiple disciplines and sectors. There are countless opportunities to learn new skills and develop in your career, and we'll provide the support you need to do just that. Our purpose is to create a better outcome for you.

About Capita Regulated Services

At Regulated Services, we're transforming the world of life and pensions, and mortgage services. We're delivering responsible and sustainable services, helping our clients to respond to changing market factors and adapt to the needs of their customers both now and in the future. Our teams work with clients across the UK and Worldwide, offering a range of services from end-to-end administration, digital technology and business support to lending, account and arrears management. Join us and discover better as you shape the future of regulated services.

Equal Opportunities

We're an equal opportunity and Disability Confident employer, which means we recruit and develop people based on their merit and passion. We're committed to providing an inclusive, barrier-free recruitment process and working environment for everyone. If you need the job description or application form in an alternative format (such as large print or audio), or if you'd like to discuss other changes or support you might need going forward, please email [e-mail] or call 07784 237318 and we'll get back to you. For more information about equal opportunities and process adjustments, please visit the Capita Careers website.

As part of our commitment to building an inclusive and diverse workforce, we would particularly welcome applications from people who are from Black, Asian and other ethnic minority backgrounds.

Access to Work can help candidates with a physical or mental health condition or disability to get support in the hiring process, including communication support at interviews such as a British Sign Language interpreter. If you require this support you can apply for this support at https://www.gov.uk/guidance/apply-for-communication-support-at-a-job-interview-if-you-have-a-disability-or-health-condition-access-to-work .

What's Next?

If this role is of interest to you, please click below to register, apply and track your progress! A member of our Resourcing Team will review your application and be in touch.