HR Customer Service Advisor

GB Recruitment (England, Scotland, Wales); Milton Keynes; Hybrid; GBP 60,000 - 80,000; Full time

Job summary

A leading supply chain company seeks an experienced HR Customer Service Advisor for a hybrid role in Milton Keynes. Responsibilities include supporting employee satisfaction, providing HR advice, and managing HR transactions. Candidates should have a CIPD level 3 qualification and strong project management skills. The role offers private medical insurance, performance bonuses, and flexible working options, creating a dynamic environment for HR professionals looking to thrive.

Benefits

Private Medical Insurance

Discretionary bonus based on performance

Flexible working options

Generous pension scheme

Free GP consultations

Retail and lifestyle discounts

Affordable loans and savings schemes

Qualifications

• CIPD level 3 qualification or equivalent is desirable.
• Ability to provide project management support is necessary.
• Experience in stakeholder management is beneficial.

Responsibilities

• Support employee satisfaction, performance, and retention.
• Provide HR advice and support to maximize efficiency.
• Administer HR transactional activities across the lifecycle.
• Process redundancy calculations and health checks.
• Conduct due diligence for Transfer of Undertakings.
• Handle Data Protection Subject Access Requests.
• Maintain relationships through continuous improvement.

Skills

Project management support

Stakeholder management

Microsoft Office proficiency

Oracle HR systems knowledge

Education

CIPD level 3 qualification

Job description

Overview

HR Customer Service Advisor Grade: RCS M Contract Type: Permanent Location: Milton Keynes (MK4 3FU) Hybrid working – 3 days in office. DHL, an award‑winning leading supply chain business, is seeking an experienced HR professional to play a vital role acting as a trusted advisor to the business, while aligning HR activities to the business strategy. With 37,000 employees in 400 operations across the UK & Ireland, we are part of an exciting and varied business. The HR function works with our managers to attract, develop and retain our people so that we have the very best team in the industry. From HR Business Partners to Compensation and Benefits and from Employee Relations to People Services, we have set ourselves up to serve our people, our customers and our business in the best way possible.

Role responsibilities

• Support with employee satisfaction, performance, retention and effective communication
• Provide high‑quality, consistent HR advice, support and resolution to managers, employees and outside parties, to maximise customer efficiency, effectiveness and confidence.
• Administer senior executive management HR transactional activities associated with the employee lifecycle, across the organisation within agreed procedures, standards and timescales.
• Administer and process redundancy calculations, compromise agreements and bi‑annual health checks.
• Undertake the due diligence, data collection/validation and administrative activities associated with the Transfer of Undertakings – Protection of Employment (TUPE) for new business and the closure of sites.
• Processing internal Data Protection Subject Access Requests in line with SLAs.
• Maintain team and customer relationships through advice, support and continuous improvement, providing a great experience the first time, every time.

Qualifications

• CIPD level 3 + qualification or equivalent (Desirable)
• Ability to provide project management support
• Previous stakeholder management experience
• Able to fully utilise standard Microsoft Office products and the application of Oracle, HR systems and workflow/case management
• An understanding of the role HR Customer Service Delivery plays and its interactions with other HR functions across the employee life cycle

Benefits

• Private Medical Insurance
• Discretionary bonus based on performance
• Flexible working – just ask about alternative patterns at interview
• Generous pension scheme – 8% employer contribution, 4% employee contribution
• Free confidential 24/7 GP consultations
• Hundreds of retail and lifestyle discounts
• Affordable loans, savings schemes and free mortgage advice
• Visit https://careers.dhl.com/global/en/working-at-dhl-supply-chain to learn more

Who we are

We're the global leaders in supply chain management with 188,000 people in over 50 countries. Our expert teams work together to deliver for our customers across a range of industries including retail, automotive, healthcare and more. At DHL, we're all about creating a workplace where everyone's skills and experiences matter, and where you can be your true self every day. As proud supporters of the Armed Forces Covenant, we value the skills and experience of ex‑service personnel and are dedicated to helping our veterans find jobs.

Applications are reviewed continuously, and the vacancy may close early. Please submit asap to ensure consideration.