Scheduler

Axis CLC; Tunstall; On-site; GBP 40,000 - 60,000; Full time

Job summary

A leading property services provider in the UK is seeking a highly organised Scheduler to join the Repairs and Maintenance team. In this role, you will plan and schedule repair works while ensuring excellent customer service to residents. The ideal candidate will possess strong attention to detail, experience in scheduling or high-volume customer service, and proficiency in job management systems. This position offers a competitive salary, benefits package, and opportunities for career progression.

Benefits

Competitive salary

25 days' annual leave

Long-service awards

Perkbox discounts

Paid volunteer day

Ongoing training and support

Qualifications

• Strong communication skills and experience in customer service.
• Ability to work under pressure and meet tight deadlines.
• Experience within social housing or maintenance is a plus.

Responsibilities

• Provide customer service to residents, handling enquiries and bookings.
• Plan and schedule repairs and maintenance works efficiently.
• Coordinate daily workloads with supervisors and operatives.
• Monitor work in progress and ensure timely job completion.
• Maintain accurate records and assist the scheduling team.

Skills

IT literate with job management systems

Excellent telephone manner

Strong attention to detail

Ability to prioritise workload

Experience in scheduling or high-volume customer service

Tools

ROCC

Opti-time

DRS

Job description

About Axis

Axis, part of Axis CLC, is a trusted property services specialist delivering responsive repairs, planned works, refurbishments and voids services. We employ more than 1,500 people and support over 250 clients across London and the South East. Backed by over 110 years of combined experience across the Axis CLC group, we help keep residents safe, properties well maintained and clients fully compliant.

The Role

We're looking for a highly organised and customer-focused Scheduler to join our Repairs and Maintenance team. Working in a fast-paced environment, you'll play a key role in planning and scheduling repairs and maintenance works, ensuring operatives' time is used productively while delivering a high-quality service to residents and clients. You'll act as a central point of communication between residents, operatives, supervisors and client teams, helping to keep works moving smoothly from start to finish.

What You'll Do

• Provide excellent customer service to residents, handling enquiries, bookings and appointment changes.
• Plan, schedule and manage repairs and maintenance works efficiently, maximising operative productivity.
• Allocate and update jobs using scheduling and job management systems (e.g. ROCC, DRS, Opti-time).
• Work closely with supervisors and operatives to coordinate daily workloads and optimise routes.
• Manage emergency and priority works appropriately, escalating to out-of-hours services only when required.
• Monitor work in progress, ensuring jobs are progressed and closed within target timescales.
• Ensure operatives are correctly using and updating PDAs and digital systems.
• Act as the key communication link between residents, operatives and client teams.
• Maintain accurate records, notes and job updates across all systems.
• Support the wider scheduling team, providing cover during absences where required.

Skills, Knowledge & Experience

Essential

IT literate, with confidence using scheduling and job management systems.

Excellent telephone manner and communication skills.

Strong attention to detail and ability to prioritise workload.

Ability to work to tight deadlines in a busy environment.

Experience in scheduling, planning, administration or high-volume customer service/call handling.

Desirable

Experience within social housing, repairs or maintenance environments.

Knowledge of repairs and maintenance terminology and KPIs.

Experience using systems such as ROCC, Opti-time or DRS.

What We Offer

• Competitive salary and benefits package.
• 25 days' annual leave plus bank holidays.
• Long-service awards at key milestones.
• Perkbox - discounts on coffee, cinema, travel and wellbeing.
• 1 paid volunteer day each year.
• Ongoing training, support and career progression - Axis promotes from within.

Interviews

We will be holding interviews on Tuesday 13th at our Sittingbourne Office. Shortlisted candidates will be contacted in advance with further details.