Assistant Store Manager

.BIG YELLOW SELF STORAGE COMPANY LIMITED; Pyrford; On-site; GBP 28,000 - 32,000; Full time

Job summary

A well-established storage company in Pyrford is looking for an Assistant Store Manager to support the Store Manager in driving store performance and team development. The role involves managing operations, ensuring customer service excellence, and maximizing team potential. The ideal candidate will possess leadership skills, a passion for customer service, and a positive attitude. Competitive salary and benefits, including bonuses and additional perks, are offered.

Benefits

Competitive pay rates

Quarterly team bonuses

Birthday day off

28 days holiday

Training and support

Pension and sharesave schemes

Wellbeing support

Free on-site parking

Qualifications

• Demonstrated experience in a leadership role.
• Ability to manage and motivate a team effectively.
• Strong understanding of customer service principles.

Responsibilities

• Support the Store Manager in driving store performance.
• Manage team operations in the Store Manager's absence.
• Ensure high levels of customer service are maintained.

Skills

Leadership skills

Customer service

Team management

Commercial awareness

Operational compliance

Job description

About The Role

Assistant Store Manager / Location : Byfleet / Salary : £28,814 per annum (OTE £31,695) plus benefits / Hours of work : 40 hours per week - 5 out of 7 days, working a mixture of early and late shifts covering the stores opening and closing times.

What we give back to you

• Competitive rates of pay reviewed on an annual basis
• Quarterly team bonuses averaging around 10-12% (up to a maximum of 25%)
• Additional day off for your Birthday
• Holiday entitlement of 28 days, increasing with service
• Training and support to help you develop a great career with us from day one
• Great pension and sharesave schemes

Social events throughout the year

Family friendly policies which include enhanced maternity, paternity and adoption packages

Free on-site parking

Cycle to work scheme and gym discounts

Vouchers for important life events, birthdays and long service rewards

Day off to volunteer for one of our charity partners

Access to wellbeing support and employee assistance programme (EAP)

What you’ll be doing

As an Assistant Store Manager, you will work closely with the Store Manager / Deputy Store Manager to help drive the success of store performance and your teams development, so you will need to be aligned with our values, your team and delivering exceptional customer service. We love a bit of get up and go, so you wont be afraid of getting stuck into your work with passion and enthusiasm.

• Leading from the front and work shoulder to shoulder with your team
• Managing, recognising and rewarding your team whilst maximising the performance of your store
• Identify the potential of your team to ensure there is a strong pipeline of talent
• Support in creating a working environment where people are happy to come into work
• Ownership of store financial contribution in order to drive sales and control costs
• Ensure you and your team always provide the highest level of customer service
• Maintain commercial awareness of competitors to improve team and store performance
• Ensure you take responsibility for all aspects of store operations in the Store Managers absence, including maintaining the cleanliness and maintenance of the store, complying with health and safety standards, monitoring store security and accurate completion of administration
• Encourage a positive and flexible approach to daily management of the store / team

Find out more about a Store Role

About The Organisation

Here at Big Yellow, people are at the heart of our business. When customers visit one of our stores, their journey begins with you. Thats why its essential you showcase your personality including integrity, empathy and a genuine passion to help others. We are a small but close‑knit company, where each individual person matters. Despite our rapid growth over the past 25 years, weve maintained a strong family feel, and our success has come from great people, delivering an outstanding customer experience. We take a can‑do attitude, combined with always doing the right thing

whatever the challenge.

We take great pride in the culture weve created a fun, supportive, and positive place to work. Our store teams are small, allowing colleagues to work closely together, build trust, and form strong relationships. The role itself is highly varied, making it ideal for those who enjoy a job where no two days are the same. But its not just about work we also encourage our teams to socialise, connect, and celebrate their successes together.

So, if youre excited about this role but your experience doesnt align perfectly with everything in the job description, we would encourage you to apply. Its not just your skills we are looking for, its your personality. If you have great leadership skills, a genuine desire to support and inspire your team, a positive attitude and are not afraid of a challenge, please get in touch.

We are dedicated to building a diverse, inclusive and authentic workplace. We welcome applications from people from all walks of life regardless of race, gender, religion, sexual orientation, responsibilities for dependents, age, physical / mental disability or offending background. If you require us to make any adjustments to our interview process, then please let us know.

Find out more about life at Big Yellow