Branch Supervisor

Wolseley; Greater London; On-site; GBP 60,000 - 80,000; Full time

Job summary

A leading supplier in the building services sector is seeking a Branch Supervisor for their Crayford location. In this full-time role, you will assist in overseeing daily operations, ensuring excellent customer service, and managing branch sales goals. Ideal candidates will have experience in a supervisory role, strong communication skills, and a problem-solving attitude. The position features competitive salary and benefits including annual leave, pension scheme, and access to various discounts.

Benefits

Annual leave (increasing with length of service)

Generous pension scheme (matched up to 9%)

Potential to earn bonuses

Enhanced maternity / adoption leave

Access to a range of online and high street discounts

Free access to healthcare

Cycle to Work scheme

Qualifications

• Experience in a team leadership or supervisory role.
• Strong communication and interpersonal skills to motivate and guide a team.
• Excellent customer service skills.

Responsibilities

• Assist the Branch Manager in overseeing daily branch operations.
• Ensure excellent customer service and handle escalated customer inquiries.
• Help implement branch sales goals and KPIs.

Skills

Team leadership

Strong communication

Problem-solving

Customer service

Job description

As a Branch Supervisor based in Crayford you'll be responsible for:

• Assist the Branch Manager in overseeing daily branch operations, ensuring smooth and efficient service delivery.
• Ensure excellent customer service and handle escalated customer inquiries and concerns.
• Help implement and monitor branch sales goals and KPIs, working closely with the team to achieve targets.
• Maintain branch standards, ensuring compliance with company policies, procedures, and safety regulations.
• Assist in managing branch budgets, inventory, and scheduling.
• Promote a positive, collaborative team environment that aligns with company values.
• Experience in a team leadership or supervisory role.
• Strong communication and interpersonal skills with the ability to motivate and guide a team.
• Excellent customer service skills and a problem-solving attitude.
• In addition to the competitive salary, there are also benefits on tap - including:

Benefits

• Annual leave (increasing with length of service)
• A generous pension scheme (matched up to 9%)
• Potential to earn bonuses
• Enhanced maternity / adoption leave
• Access to a great range of online and high street discounts
• Free access to healthcare, our popular YuLife app, our Cycle to Work scheme and more!
• This is a full-time, permanent role working 40 hours per week Monday to Friday between 7.30am - 4.30pm or 8am - 5pm along with every other Saturday mornings 8am - 12noon paid as overtime.