Customer Service Assistant jobs in Emirados Árabes Unidos

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One Stop

Bragbury End, United Kingdom

Customer Service

-

Yes

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e441399a5736

4

02.05.2025

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One Stop • One Stop, Kenilworth Close, The Bragbury Centre, Bragbury End, Stevenage, Hertfordshire • Apply by 10-May-2025

About the role

What is in it for you

Job Description

We’re looking for a Customer Service Assistant to join our team at One Stop, a subsidiary of Tesco. As a Customer Service Assistant, you will work in a fast-paced retail environment where no day is the same.

You will play an important role in the day-to-day operations of our store by providing excellent customer service, stocking shelves, processing payments, and helping maintain the store’s appearance.

As the customer is at the heart of everything we do, you will constantly look for ways to improve service through on-the-job coaching and feedback.

With your guidance, your store will remain a safe place to work and shop.

You will be Responsible For

1. Serving customers with passion and pride, providing natural and excellent service.
2. Encouraging customers to give feedback through the ‘have your say’ survey.
3. Working across all store areas including online, tills, replenishment, vending, and stock routines to meet customer needs.
4. Practicing safety in all work activities based on training.
5. Participating in seasonal, community, and charity events to create an inclusive atmosphere.
6. Being knowledgeable about store performance and understanding your role in delivering profit.
7. Living the company values, making everyone feel welcome, and following policies.
8. Ensuring accurate clock-in and clock-out for proper payment.
9. Following security procedures and wearing safety equipment to keep everyone safe.
10. Following the 'think 25' policy when serving age-restricted products.
11. Responding promptly to assistance calls or interventions at self-service checkouts, explaining actions to customers.
12. Keeping the store clean, tidy, and organized, ensuring aisles are clear.
13. Occasionally managing shifts in the absence of supervisors.
14. Following all safety and legal training to ensure safety for all.
15. If applicable, managing the Post Office operations and passing necessary background checks.

Flexible Working

We welcome discussions about flexible working arrangements to support your life and commitments.

Core Purpose

Serving our customers, communities, and planet better every day.

Values

• Our customers are at the heart of everything we do
• We treat each other how we like to be treated
• We work together as one team
• We make things easier

About us

One Stop Stores Limited operates over 1,000 convenience stores across Great Britain, employing more than 10,500 colleagues. Our stores offer a wide range of products and services, including food, household essentials, and additional services like Post Office, cash machines, and vending solutions. We are a subsidiary of Tesco, operating independently from our support center in Brownhills, Walsall, and servicing stores from three distribution centers.

Please Note

Applicants must be above the school leaver’s age for their country. Please check local regulations.

Colleague Benefits

• 10% discount in One Stop
• 10% discount at Tesco & Tesco Cafe (increased to 15% on certain weekends)
• 20% discount on F&F Clothing in Tesco Stores
• 10% discount at Tesco Mobile and exclusive colleague deals
• 20% off insurance products at Tesco Bank
• Discounted eye care at Vision Express
• Discounted health checks at Tesco Pharmacy
• Access to various discounts and savings schemes