Customer Service Assistant

Tenpin - Feltham; Greater London; On-site; GBP 22,000 - 28,000; Full time

Job summary

A popular entertainment centre in Greater London is looking for a Customer Service Assistant to deliver outstanding experiences to guests. Responsibilities include booking customers, hosting parties, managing entertainment activities, and maintaining cleanliness. The ideal candidate will have strong communication skills, enthusiasm, and a willingness to work flexible hours, including evenings and weekends. Enjoy fantastic benefits such as free bowling and food, employee assistance programs, and opportunities for career development. Join us to be part of a fun and dynamic team.

Benefits

Retailer discounts and Best Doctors

Free Bowling for family and friends

Free Food

Enhanced Maternity, Paternity, Adoption leave

Medicash Health Care Cash Back Scheme

Employee Assistance Programme

Free counselling

Life assurance – 2 x annual salary

Long Service Awards

Recommend a Friend Scheme

On the Spot Rewards

Qualifications

• Must be full of determination and enthusiasm to work in a fast-paced environment.
• Ability to provide high levels of customer service and have strong communication skills.
• Flexible around working hours, including evenings and weekends.

Responsibilities

• Deliver outstanding experiences by booking customers in and being a point of contact.
• Host children's parties and manage various entertainment activities.
• Ensure the centre is clean and tidy while providing exceptional customer service.

Skills

Determination and enthusiasm

High levels of customer service

Strong communication skills

Flexible working pattern

Approachable and helpful

Organisation and multi-tasking

Team player

Job description

Come join our fantastic team.

We love to entertain! It’s in our DNA!... and it’s not just about bowling. We have lots more to offer from Escape Rooms to Karaoke Rooms, Laser Arena, Soft Play to Arcade Machines and Pool Tables. We also have fully licensed bars including cocktails, and of course our fabulous food menu.

We have something fun for all the family to do, regardless of age. Our centres are fantastic places to visit, and even better places to work in. Why not come and help us entertain?

We are looking for people who want to work in a fun environment. You need confidence, energy and a positive attitude. The rest we can teach you!!

The Role

As a Customer Service Assistant, you will deliver an outstanding experience for our customers. This includes booking customers in at reception, being a point of contact for customer questions, being alert to sales opportunities, hosting individuals and children's parties, delivering food to the lanes, keeping the centre clean and tidy.

You’ll be involved in a range of departments, from hosting children’s parties and overseeing the Laser Arena to managing Escape Room experiences and running karaoke rooms. Each day will offer something different, ensuring the fun never stops!

You will work efficiently, show initiative and be friendly. Exceptional customer service will be at the heart of your role. You will also need to be confident and comfortable when dealing with customers.

Skills You Need

• Full of determination, enthusiasm, and be able to work in fast-paced environment
• A nothing is too much trouble attitude
• Able to provide high levels of customer service and have strong communication skills
• Fully flexible around working pattern (evening and weekends will be required)
• Be approachable and helpful
• Be organised, able to multi-task and attention to detail
• A strong team player

Our Fantastic Benefits

• Tenpin Treats – Retailer discounts and Best Doctors
• Free Bowling for family and friends
• Free Food
• Enhanced Maternity, Paternity, Adoption leave
• Medicash Health Care Cash Back Scheme
• Employee Assistance Programme
• Free counselling
• Life assurance – 2 x annual salary
• Long Service Awards
• Recommend a Friend Scheme
• On the Spot Rewards

Career Development

If you are looking for career development, then Tenpin is a great place to start. We continually strive to develop our network of impressive and highly successful sites, and recognise great people contribute to great success! Most of our managers joined us as a Team Member and have progressed into management or senior roles.

What Happens Next?

If you are ready to develop your career with us, click apply and complete the short application process (2 mins).