Customer Service Adviser jobs in United Kingdom

Do you love combining strong client relationships with structured project delivery? If so this role offers the perfect balance. You ll join a company that invests in it's team through hybrid working, private healthcare, and dedicated learning days.

This role is with a specialist marketing agency dedicated to the medical device industry. They're expanding their team to keep up with a rapidly growing client base, ensuring that they continue to deliver the exceptional quality and service they're known for. The company focus on downstream marketing, which includes brand and message creation and it's distribution across all traditional and digital channels to increase awareness of clients' technologies among healthcare professionals and patients.

This is a critical role and the successful candidate will instigate, manage and maintain high quality and long-term relationships with certain clients and be their primary point of contact. As an account manager you will need to understand all the services that Podymos offers and become an expert in your client s technology / medical area to be a true resource to them and provide guidance on the activities that will drive their business goals.

You will work seamlessly with all team members, engaging the right colleagues at the right time, ensuring that all projects are effectively managed and are delivered to the highest standard in the most efficient manner.

• Managing client projects from start to finish ensuring they are delivered in the most efficient manner, always maintaining high standards.
• Managing estimates for new client projects, through collaboration with the internal team.
• Weekly reporting to clients and internal team.
• Ensuring all internal platforms are maintained.
• Ensuring you keep up to date with new advances in your clients therapeutic areas by liaising with team members and completing your own research.
• Providing support to other team members as necessary to ensure other Podymos client projects are delivered on time.

The successful candidate needs to fit in seamlessly with our clients culture. The following traits and experience will be important for this role:

• 2 years of agency experience in healthcare.
• Excellent project management skills (proficiency of software like Wrike or another desired).
• Strong understanding of the medical device / pharmaceutical or lifescience industry
• Excellent people management skills.
• Results focused.
• Passion for learning.
• A positive outlook.
• A can do, problem solving attitude.
• Great team player.

• Hybrid 2 days per week in London office

• Private healthcare.
• Government pension scheme.
• Dedicated learning time. The company are focused on continuous learning within their team and have up to 2 days per month dedicated to this.

To apply, please click on the link provided, and we will be in contact!