Customer Service Adviser jobs in United Arab Emirates

At Johnson & Johnson, we believe health is everything. Our strength in healthcare innovation empowers us to build a world where complex diseases are prevented, treated, and cured, where treatments are smarter and less invasive, and solutions are personal. Through our expertise in Innovative Medicine and MedTech, we are uniquely positioned to innovate across the full spectrum of healthcare solutions today to deliver the breakthroughs of tomorrow, and profoundly impact health for humanity. Learn more at https://www.jnj.com

MedTech Sales

Channel Sales – MedTech (Commission)

Business Enablement/Support

Buckinghamshire, England, United Kingdom, London, United Kingdom

Johnson & Johnson MedTech | Vision is seeking an ACUVUE Account Manager to manage the North West London & Buckinghamshire region.

At Johnson & Johnson MedTech, we believe health is everything. Our strength in healthcare innovation empowers us to build a world where complex diseases are prevented, treated, and cured, where treatments are smarter and less invasive, and solutions are personal. Through our expertise in Innovative Medicine and MedTech, we are uniquely positioned to innovate across the full spectrum of healthcare solutions today to deliver the breakthroughs of tomorrow, and profoundly impact health for humanity. Learn more at https://www.jnj.com

We are united in our aspiration to partner with eye care professionals and help more people around the world preserve and restore sight for life. Eyesight is undervalued and undertreated—and we believe that it is our responsibility to help change this. Our vision is to help people see better, connect better, live better. Our mission is to bring science and sense of sight to life through world-class innovation and customer experience. The portfolio at Johnson & Johnson Vision includes the bestselling contact lens brand in the world, ACUVUE, plus consumer eye health solutions, dry eye treatments, refractive (Lasik) and cataract products. https://jjvision.com

As ACUVUE Account Manager, you will play a pivotal role in transforming patient care by empowering optometrists and optical retailers to grow with the innovative ACUVUE portfolio. Through face-to-face interactions and strategic engagement, you’ll build strong business relationships with independent opticians, regional chains, and national retailers, driving revenue growth and product adoption. Leveraging industry-leading tools, insights, and your passion for eye care, you’ll deliver tailored clinical and commercial solutions that meet the evolving needs of customers and patients. With a focus on achieving ambitious business goals, exceeding sales targets, and continuous personal development, you’ll thrive as part of a market-leading team dedicated to innovation, excellence, and transforming lives.

• Effective territory planning and preparation, using all available sales and share data to plan and execute journey plans to capitalize on business growth opportunities across all categories, channels, and customer segments.
• Maintain comprehensive, accurate, and up-to-date product and clinical knowledge of the ACUVUE portfolio, undertaking and passing regular clinical and selling skills assessments.
• Convince business decision-makers and eye care practitioners of the clinical and commercial superiority of the ACUVUE range, encouraging proactive promotion and prescribing of the brand.
• Take responsibility for overall account management of all customers in the territory, understanding customer needs, resolving complaints/queries, and building long-term partnerships.
• Manage and monitor sales performance of all customers weekly, monthly, cyclically, and annually to meet business goals.
• Implement marketing and category initiatives throughout the customer base, including launching new products and services.
• Identify and partner with key customers for joint activities and initiatives to drive mutual growth, evaluating customer activity within budget.
• Follow the company ethos of maximizing customer experience to create promoters of J&J Vision Care and the ACUVUE Brand.
• Stay informed about industry trends, marketplace, customers, and competitors, providing relevant information to the wider organization.
• Attend regional, national, and European sales meetings and internal events as required.
• Represent J&J Vision Care at clinical and educational conferences and customer meetings, including evenings and weekends.

• Experience in external field sales within a customer-focused environment.
• Proven success in achieving targets.
• Strong influencing, persuading, and commitment-gaining skills.
• Excellent presentation and communication skills, comfortable in various settings.
• Ability to build sustainable business relationships.
• Self-motivated and accountable with the ability to work independently.
• Proficient in Microsoft Word, Outlook, and CRM systems.

• Experience in the optical industry.
• Degree or equivalent, preferably in business or science, with relevant optical qualifications.

Joining Johnson & Johnson MedTech offers vast opportunities to shape your career and make a global impact. We are committed to a healthy workforce and supporting your physical and mental wellbeing. Our benefits include competitive pay, healthcare, retail vouchers, gym discounts, and community engagement opportunities.