Customer Care Representative jobs in United Kingdom

For three decades, we have been the indispensable guide to a world in constant transformation. We cover humanity's biggest challenges, from climate change to global security, from pandemic preparedness to the future of democracy, and tell stories of the people trying to solve these challenges and the role science and technology can play‑for good or ill. WIRED reaches more than 30 million people each month through WIRED.com, our digital edition, the magazine, social media, and live events.

London, GB

Condé Nast is a global media company, home to iconic brands including Vogue, GQ, Glamour, CN Traveller, Vanity Fair, Wired, The World of Interiors, House & Garden and Tatler, among many others. We are headquartered in New York and London and operate in 32 markets worldwide, with a footprint of more than 1 billion consumers across print, digital, video and social platforms.

Condé Nast thrives on collaboration, and our teams come together in the office four days a week (Monday - Thursday).

We value diversity of background, views, and cultures. We celebrate people for their personal qualities, skills and contributions, recognising the power our brands have to influence and shape culture.

• Day‑to‑day responsibility for the delivery of Consulting projects, with a focus on programmes and face‑to‑face / digital events.
• Day‑to‑day responsibility for client comms around delivery processes, project timelines and project activity, with a clear role in building trusted relationships with client accounts.
• Creating comprehensive project plans and holding teams accountable to working to these.
• Working with external events partners to execute events from 10‑100+ people.
• Financial management of projects, in particular delivering to set budgets.
• Working with the wider team to ensure excellent and timely delivery of all work.
• Preparing and running client calls relating to project delivery.
• Researching new ideas, trends, speakers and leads.
• Developing best practice ways of working as we scale the team in the UK and other markets.
• Providing support to the Consultants where needed in sales activity.
• Liaising with key stakeholders both internally and externally (within client accounts).
• Audience management for private events.
• Project brief development and liaison with relevant delivery partners.

• Solid experience in a project management / events delivery role.
• A track record of delivering successful events and workshops.
• Experience of building trusted relationships with clients.
• A curious, self‑starter, with a passion for finding answers.
• Excellent organisational skills and exceptional attention to detail.
• Deadline driven with experience of running projects to time and budget.
• A strong team player.
• Excellent verbal and written communication skills.
• Ability to think creatively, learn quickly and act on initiative.
• Ability to juggle multiple tasks and allocate time effectively.
• Mature, confident and able to deal with even the most senior stakeholder.
• Excellent computer literacy.
• Past experience in a B2B role essential.
• Good understanding of WIRED and the brand.

We evaluate qualified applicants without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, disability, veteran status, age, familial status and other legally protected characteristics.

A fantastic opportunity to join a growing team and an inspiring brand. The 'Client Success Manager: Programmes and Events' role will suit a can‑do, organised individual who is keen to help scale an events offer, build management skills, and be given real responsibility across a range of projects.

You'll have high levels of client exposure - working with global brands and clients at all levels of seniority. You'll manage a range of projects spanning thought‑leading content production, digital events, face‑to‑face events and workshop‑style events. You will manage internal and external resources to keep our projects running to time, budget and to deliver the best possible outcomes for all.

You'll work closely with our Consultants and media team, and will be part of a collaborative, supportive and scaling team with a focus on excellence in all that we do. You will have a passion for delivering phenomenal work that keeps clients coming back for more.

Thanks to the convening power of the WIRED brand, face‑to‑face events, digital events and client workshops are a growing part of our offer. Whilst this role will also span thought‑leadership production, it will align most closely with our B2B events offer. As such, the successful candidate will bring experience of delivering events.

• 25 days holiday (plus bank holidays) and extra days of annual leave if you move house or want to volunteer.
• You'll have access to a competitive pension scheme, Bupa Private Healthcare, Season ticket loans and eye tests.
• We offer a range of tools to support your wellbeing, including core hours, 10 remote days (from home or a country with a Condé Nast office location), access to our Employee Assistance Programme, corporate gym membership and cycle to work scheme.
• We're a dog‑friendly office, plus you'll enjoy discounts and magazine subscriptions, keeping you up to date with all things Condé Nast.
• We encourage personal and professional growth through the Condé Nast Learning Hub where you'll find an extensive portfolio of learning courses and training, available in local languages.
• Our Employee Resource Groups provide a platform for employees to identify shared objectives, exchange ideas, and work on community priorities for our global workforce.

If you are interested in this opportunity, please apply below, and we will review your application as soon as possible. You can update your resume or upload a cover letter at any time by accessing your candidate profile. Does this sound like you?

Please upload your CV and cover letter/portfolio, which highlights why you'd love to take on this role and why you're a great match for what we're looking for.

We value the time and effort behind every application. All submissions are reviewed by a member of our talent team - we don't use AI‑assisted technology to review applications.