Customer Care Representative jobs in Allemagne

Patient Journey Manager – South East London

at Kyowa Kirin International plc

Remote, UK

WE PUSH THE BOUNDARIES OF MEDICINE.

LEAPING FORWARD TO MAKE PEOPLE SMILE

At Kyowa Kirin International (KKI), our purpose is to make people smile. This means more than drug discovery and development; it is about embedding care into everything we do to make a difference every day for those that need it most. We’re an inclusive pharmaceutical company that takes time to understand what really matters to our patients, their families, and their healthcare professionals, helping our people to take bold actions that deliver life-changing solutions sooner. Our culture is rooted in our values: Teamwork, Commitment to Life, Innovation, and Integrity. They help us to push boundaries to deliver extraordinary impact and make KKI a brilliant place to work.

Job Purpose:

You will be the face of KKI, as the primary point of contact for HCPs and associated stakeholders. A field-based omnichannel conductor, with in-depth knowledge of the entire patient journey, focused on delivering a personalised, high-value customer experience, enhancing the patient journey, improving outcomes, and optimising the impact of KKI products to the benefit of patients aligned with our mission to make people smile.

Key Responsibilities:

• Building a holistic and detailed understanding of the patient journey and focusing on optimising all stages of the patient pathway.
• Being the primary point of contact for most HCPs and stakeholders within geography.
• Helping deliver high-quality scientific exchange/programs aligned with KKI strategy.
• Feeding back insights gained from Key External Experts and other stakeholders.
• Carrying out various types of compliant activities such as planning & delivering medical education programs using approved resources, organising peer-to-peer events, leading clinical sessions in hospitals, attending local/international scientific meetings, etc.
• Using the Customer Relationship Management (CRM) system for accurate and timely reporting.
• Ensuring all activities are carried out within the framework of pharmaceutical regulations, strategy, and the company's quality policy.

Position Requirements:

• ABPI exam (or achieved within 2 years of commencing role).
• Experience within field Medical or Commercial roles is preferred.
• Stakeholder management experience as well as cross-functional collaboration.
• Knowledge of local, regional, and national health systems and care delivery processes is a plus.
• Travelling in territory – expected on a weekly basis.
• Driving - must hold a valid driving license.
• Demonstrate a growth mindset, a positive learning attitude, and adaptability in a fluid environment.
• Ability to communicate effectively.
• Strong selling, influencing, and negotiation skills.

Kyowa Kirin International is an equal opportunities employer.