Customer Service Advisor

Activate Group Limited; Birmingham; On-site; GBP 20,000 - 25,000; Full time

Job summary

A growing service provider in automotive repairs in Birmingham is seeking a Customer Service Advisor to be the first contact for customers. You will provide exceptional service, manage collection logistics, and keep customers updated. The ideal candidate should demonstrate strong communication skills, attention to detail, and proactive management. This is a full-time role offering attractive benefits including holidays and health plans.

Benefits

33 days holiday

Personal health cash plan

Enhanced parental pay

Monthly and annual bonus schemes

Life assurance

Free breakfasts and fruit

Birthday surprise

Qualifications

• Strong attention to detail required.
• Excellent communication skills in all areas.
• Time management and prioritization skills essential.

Responsibilities

• Provide a positive and welcoming experience for customers.
• Manage the logistics of a collection/delivery service.
• Regularly update customers on repair progress.

Skills

Strong attention to detail

Excellent communication skills

Time management

Ability to deal professionally with issues

Proactive

Job description

Job title: Customer Service advisor

Department: Activate Accident Repair Birmingham

Location: Mallard Lodge Water Orton Birmingham B46 1NS

Hours: 42.5 hours a week

We are looking for a Customer Service Advisor to be part of our success story.

• Listed in the 2022 Sunday Times 100: Britain’s fastest-growing private companies.
• Great career development opportunities grow with us.

Role Overview

First point of contact for customers and colleagues visiting the Bodyshop. Responsibilities include greeting customers issuing courtesy cars liaising with the workshop and updating customers.

Key Responsibilities

• Responsible for the reception area including greeting customers and providing a positive and welcoming experience.
• Deliver exceptional customer service.
• Co‑ordinate and manage the logistics of a collection / delivery service based on a large fleet of courtesy cars.
• Liaise with the workshop to determine vehicle completion times and delays relaying any special instructions from the customer with regards to deadlines.
• Regularly update the customer with progress on their repair.
• Carry out visual inspections of courtesy or customer vehicles to identify any accidental damage caused to avoid uninsured loss damage costs.
• Process payments and issue invoices.
• Supporting with handling complaints in line with company policy.
• Adhere to all company policies procedures and service level agreements.
• Knowledge and compliance with Health and Safety regulations.

Skills and experience

• Strong attention to detail.
• Ability to deal professionally with the issues that arise.
• Excellent communication skills in all areas including by telephone, email and in face‑to‑face situations.
• Computer literate.
• Ability to understand, implement and review complex processes.
• Proactive.
• Ability to organise time and resources.
• Good time management and prioritisation skills.
• Handling confidential information.

Benefits

• 33 days holiday (including bank holidays)
• Personal health cash plan claim back the cost of items such as dentist and optical check‑ups
• Enhanced maternity / paternity / adoption / shared parental pay
• Monthly and annual bonus schemes
• Life assurance: three times basic salary
• Free breakfasts and fruit
• Birthday surprise for everybody!

What you can expect from us

At Activate Group looking after team members is a major priority. Whether you're at our smart Halifax or Peterborough offices one of our AAR sites or working from home well make sure you have all the support you need to succeed.

From benefits that put your health and wellbeing first to impressive rewards for our employee of the month and little perks like free fruit and cereal well go out of our way to show how much we appreciate you.

A bit about us

Named by the Sunday Times as one of the UK’s 100 fastest-growing private companies we employ more than 700 team members nationwide.

We work with some of the UK’s largest fleets and insurance companies supporting drivers that have been involved in a road incident at our contact centres in Halifax and Peterborough.

We look after every step of the repair process repairing vehicles at our own Activate Accident Repair body shops and through a UK-wide network of independent repair partners.

Want to know what it's like to work with us Take a look at our purpose and values. They define who we are and how we work with team members customers and suppliers :

Purpose: Make someone's bad day better

Values

• Make it happen: Be accountable. Take the initiative work fast and do a great job.
• Strive for better: Be bold. Challenge the norm make small improvements often.
• Win together: Be a team‑player. Win together learn together respect each other.

Required Experience

Unclear Seniority

Key Skills

Sales Experience, Time Management, Order Management System, Customer Service, Dealership Experience, GM Vehicles, Retail Sales, Tire Service, Automotive Repair, OSHA, Service Writing, Automotive Service

Employment Type: Full-Time

Experience: years

Vacancy: 1