Mulitilingual French and Dutch Speaking Customer Advisor - Hybrid

SOUTH WEST RECRUITMENT Careers; Greater London; On-site; GBP 25,000 - 35,000; Full time

Job summary

A leading recruitment agency based in Canary Wharf is looking for a Multi Lingual Customer Careline Advisor fluent in French and Dutch. You will be responsible for providing exceptional customer care to Benelux consumers and handling their queries and complaints. The ideal candidate should possess excellent interpersonal skills, empathy, and strong communication abilities in English. This role requires a proactive approach to customer service and the ability to resolve issues effectively.

Qualifications

• Fluent in French and Dutch, with excellent interpersonal skills.
• Ability to respond to customers empathetically and effectively.
• Strong proficiency in English.

Responsibilities

• Deliver excellent customer care and support to Benelux consumers.
• Handle consumer queries and complaints about products.
• Be the first point of contact for consumer inquiries.

Skills

Fluent French

Fluent Dutch

Effective communication

Written and verbal skills in English

Job description

Our established client based in Canary Wharf, London is looking to recruit a full time Multi Lingual Customer Careline Advisor to speak both French and Dutch.

As a Customer Careline Advisor you will be responsible for delivering excellent customer care and support to Benelux consumers across all contact channels. You will be the first point of contact for the consumers of the entire range of client products, and will handle queries and consumer complaints about these products and their consumption. The role requires you to be a fluent in French and Dutch to have excellent interpersonal skills, and the ability to respond to consumers in an empathetic, caring and friendly manner. you will also be required to have strong English second language capabilities.

Skills required :

• ? Fluent French & Dutch speaker
• ? Ability to communicate effectively and empathetically with a wide range of consumers and members of the public
• ? Excellent written and verbal skills in both Finnish and Swedish
• ? Ability to take ownership of each customer journey, anticipating needs and persevering to resolve cases through personalis...