Customer Care Manager - FTC

Blu Digital; City Of London; On-site; GBP 50,000 - 70,000; Full time

Job summary

A leading homeware brand in London is seeking a Customer Care Manager to enhance the customer journey and manage a high-performing team. The ideal candidate will possess strong leadership and communication skills, with knowledge of Gorgias, Shopify, and SAP. This role allows you to drive customer-centric initiatives and collaborate with multiple departments. Competitive compensation package offered.

Qualifications

• Strong leadership skills with proven experience in managing teams.
• Excellent communication and problem-solving abilities.
• Ability to manage multiple projects and deliver results.

Responsibilities

• Drive a customer-centric culture and enhance the customer journey.
• Implement the CX strategy and work cross-functionally.
• Manage and lead a high-performing CX team.

Skills

Leadership

Communication

Problem-solving

Flexibility

Project management

Tools

Gorgias

Shopify

SAP

Job description

Customer Care Manager - FTC

London

Our client is a rapidly growing world-leading homeware brand with a huge global presence and is currently looking for a Customer Care Manager to join their team.

You will drive a customer-centric culture, implement the CX strategy to enhance the customer journey and work cross-functionally with multiple departments to deliver a world-class customer proposition. You will also manage and lead a high-performing CX team providing training and development and continual guidance.

I'm looking to speak to a strong leader with great communication and problem-solving skills. You will be resilient, flexible, and able to manage multiple projects at once. You will be action-oriented and strategically strong with the ability to motivate your team. Knowledge of Gorgias, Shopify, and SAP are a must.