Customer Care Assistant jobs in Gran Bretaña

Senior Care Assistant role at Avery Healthcare, a leading provider of luxury elderly care homes in the UK. The role involves supporting and working alongside the Care team to deliver high standards of personal care, providing a safe, caring, and inclusive environment for residents, visitors, and staff. The successful candidate will have an NVQ 3 or equivalent in care for care homes, 2 years' experience in a similar care environment, and strong communication skills.

• Support and work alongside the Care team to deliver high standards of personal care, creating a safe, caring, innovative, open, supportive, and inclusive environment for residents, visitors, and staff.
• Monitor the wellbeing of each resident, note changes impacting care and care plans, ensure new needs are met, and amend written records to reflect variations.
• Be involved in the person-centred care planning process, implementing, monitoring, and undertaking monthly evaluations.
• Support residents with their medication requirements.
• Undertake staff supervisions and support staff with their development where required.
• Act as a key point of contact for residents, their relatives and visitors, and health and social care professionals; respond to reasonable requests and escalate concerns or complaints as needed.

To be successful in your application, you willLive our values of caring, supportive, honest, respectful, and accountable in all that you do. Our ideal candidate must:

• Have an NVQ 3 or equivalent in care for care homes.
• Have 2 years of experience in a similar care environment.
• Have the ability to communicate effectively both verbally and in writing.
• Have a positive attitude to supporting and nurturing residents and staff.
• Be responsive and flexible to cover a range of responsibilities.

At Avery, we are one of the UKs largest providers of luxury elderly care homes. We are passionate about creating meaningful experiences for our residents and our team, with a vision of "creating meaningful lives together." We offer exceptional care across a growing network of over 100 homes and foster a supportive, inspiring environment where employees feel valued and empowered every day.

Date posted: 26 September 2025

Pay scheme: Other

Salary: £13.25 a year

Contract: Permanent

Working pattern: Part-time

Reference number: 1389761627

Job locations: Avery Healthcare, Bournville, B31 2FR

Shift Details: Night Shifts, two shifts per week.

Note: DBS Disclosure check, the cost of which will be met by Avery Healthcare. Proof of eligibility to work in the UK.

This advert may be withdrawn prior to the advertised deadline depending on the volume of applications received and business needs.