Customer Care Advisor jobs in United Kingdom

Base salary : £45,000-£50,000

OTE : £65,000+ (uncapped)

As a Mid‑Market Account Executive, you’ll own the full 360 sales cycle, from pipeline generation to discovery, solution design, and close. You’ll focus on organisations with 500–1,750 employees, working directly with HR and leadership teams to uncover challenges, build business cases, and deliver wellbeing solutions that drive measurable results.

This is a high‑impact, consultative sales role where you’ll combine commercial discipline, emotional intelligence, and MEDDPICC methodology to manage complex deals and navigate multiple stakeholders with confidence.

MYNDUP is transforming how organisations support employee mental health and wellbeing. We’re replacing outdated, reactive EAPs with a proactive platform that gives employees live access to coaches, therapists, counsellors, and mindfulness practitioners, all in one place, on demand, globally.

We’re backed by strong growth and a rapidly expanding client base, supporting companies such as Monzo, MUFG, Savills, King’s Trust, Gymshark, Pleo, and many more.

Our approach drives engagement rates up to 5x higher than traditional providers and provides businesses with real‑time data on wellbeing trends across their workforce.

We operate in a fast‑paced, high‑growth SaaS environment, where innovation, accountability, and curiosity are valued every day. You’ll join a team that’s passionate about modernising the modern workplace, empowering organisations to move beyond box‑ticking wellbeing initiatives and deliver support that truly changes lives.

• Own the full sales cycle: prospecting, qualifying, discovery, demos, negotiation, and close.
• Apply MEDDPICC to qualify opportunities, influence decision‑making, and maintain control throughout long, multi‑layered sales processes.
• Build and present tailored business cases and ROI‑led proposals that speak to HR and C‑Suite priorities.
• Collaborate closely with Marketing and BDRs to convert warm interest and generate new outbound opportunities.
• Maintain a disciplined, data‑driven process using HubSpot, ZoomInfo, and Gong to manage pipeline, forecast accurately, and report on activity.
• Work cross‑functionally with Account Management and Operations to ensure smooth onboarding and long‑term client success.

• 2–4 years’ experience in SaaS, HR Tech, or consultative B2B sales (mid‑market exposure ideal).
• Proven success managing full‑cycle deals (£10k–£100k+ ACV) with multiple stakeholders and decision‑makers.
• Skilled in outbound prospecting, social selling, and strategic discovery, you know how to generate your own pipeline.
• Strong grasp of MEDDPICC (or similar structured qualification frameworks) and comfortable applying it in day‑to‑day sales.
• Confident presenting to HR Directors, CFOs, and People Leaders, with excellent written and verbal communication skills.
• Ambitious, resilient, and motivated by performance, consistency, and continuous learning.

We are a small but growing team. Everything we do is intrinsic and with good intentions. You can always count on us to do the right thing and know that our only motive is to leave the world a better place.

As one person, we are strong but together we are unstoppable. We thrive on a culture of feedback and supporting each other to deliver the best for our customers. We pull together because we strive to do things bigger than us.

If this sounds like an exciting opportunity you’d love to be a part of, read on for the extra benefits of being with us. We can’t wait to hear from you.

• 25 days off a year + an extra day off on your birthday, plus UK bank holidays
• Mental health sessions or coaching sessions with your choice of practitioner from our community
• Flexible working with 3 days a week in our London office
• More TBC in the pipeline as we grow!