Customer Care Advisor jobs in United Kingdom

At Assembly, our mission is to find the change that fuels growth. We apply this principle to the work we do with our clients and to how we engage with our people. We’re a modern global agency bringing together media, data, technology and talent to make brands perform.

Our business is purpose driven. In March 2022, we were named Ad Age’s first ever Purpose-Led Agency of the Year, recognised for our mission to leave the world better than we found it. This year we became B Corp certified, the result of a two-year journey. We’re proud to have created a culture where diversity of thought, experience, and background are valued, within an environment that fosters continuous learning, adaptability, and a shared passion for meaningful impact.

When you join Assembly, you become part of an award-winning global community of digitally led experts, home to 1,500 talented people across 25 offices globally. Together we create unique data, technology and media solutions that enable faster and smarter problem solving within an inspired, collaborative workplace.

Assembly is poised for its next chapter of growth. We’re a meritocratic, high-performance business with a progressive outlook and a growth mindset in all that we do. To realise our potential we need some new skills and thinking.

The core DNA of Assembly lies in digital performance marketing. New and existing clients are asking us to extend this expertise across all media, connecting traditional channels with digital methods of execution, measurement and automation. We were born the right way to do this – we’re building out from a leading digital and technology capability and adding the rest, rather than trying to reverse engineer a legacy business into a more modern version of itself. At Assembly we ask our people to embody three core values:

Show Up: actively contribute to a space of personal and collective growth

Make Change: embrace obstacles as opportunities, taking intentional steps to drive positive change

Win Well: approach success with integrity, responsibility, and a commitment to collaboration, understanding that the journey is as important as the destination.

We look forward to meeting you and to discussing how we can grow together.

We're looking for an experienced Paid Social practitioner to work with us here at Assembly across a clients within the beauty space. Working alongside a team of exceptional talent you'll manage a small team of paid social specialists to deliver successful campaign activation across Meta, TikTok and other social platforms. In this role you will take ownership of working with your team to manage day-to-day paid social campaigns from initial brief, project planning, execution, billing, financial management, monthly campaign reviews and post campaign evaluation, to ensure we are meeting our client's objectives and expectations.

• Run comprehensive DPA retail campaigns and manage complex campaigns through social management platforms.
• Demonstrate an in-depth practical knowledge of Paid Social best practice, Optimisation Framework, Account Structure, Bidding Strategy, targeting types, and their application to campaigns to generate a high standard of delivery.
• Build paid social campaigns & strategies that are structured into clear frameworks focused on client's business objectives & are built upon solid insight.
• Ensure that we execute and surpass our client requests and manage expectations effectively
• Support Account Directors and the Head of Department in developing investment-led strategies in paid social to help meet our client’s business objectives
• Actively seek creative and innovative media solutions
• Manage, guide and mentor your team towards being the best they can be
• Develop close working relationships with the other departments within Assembly to deliver an integrated service to clients
• Ensure clients are informed of Assembly's sustainability offering and credentials
• Champion a sustainable approach to marketing across client work where applicable, and consider sustainability across campaign elements such as messaging and creative

• Skilled in managing client relationships on key accounts in term of driving strategy and ensuring client satisfaction.
• Proven experience in planning and activating paid social performance campaigns, working to conversion specific KPIs
• Proven experience in process management and adapting ways of working to meet client needs
• Strong technical and data skills (advanced Microsoft Excel)
• Excellent written and numerical skills
• Excellent communication and literacy skills
• Self-motivated & willing to take on new ideas
• Keen to make your mark and pass on your knowledge in an exciting and fast-moving workplace.
• Experienced with the Meta ad platform alongside other social platforms including TikTok.
• Experienced in both brand and performance focused advertising.

Assembly is an advocate for equal opportunity in the workplace. We are committed to ensuring equal opportunities regardless of race, colour, religion, sex, national origin, sexual orientation, age, citizenship, marital status, disability and gender identity. We also consider qualified applicants regardless of criminal histories, consistent with legal requirements. If you have a disability or special need that requires accommodation, please let us know.