First Line Manager

Currys; Bath; On-site; GBP 38,000; Full time

Job summary

A leading technology retailer in the UK is seeking a First Line Manager for their Bristol Customer Service Centre. This full-time role involves overseeing site operations, motivating a team, and influencing operational decisions to enhance customer service. Candidates should have experience in people management and a desire to create operational success. The position offers a competitive salary, benefits including a performance-related bonus, and the opportunity to work in a dynamic environment focused on innovation and teamwork.

Benefits

Performance related bonus

Product discounts on latest tech

Wellbeing initiatives

30 days of annual leave

Pension scheme

Qualifications

• Some experience or exposure to people management.
• A track record of contributing to operational success.
• Confidence in developing a team.

Responsibilities

• Overseeing the running of the site and resources.
• Motivating a team to meet targets.
• Providing performance feedback.
• Influencing operational decisions.

Skills

People management

Operational success

Team building

Job description

Role overview

First Line Manager
Bristol
Bristol Customer Service Centre Severn Beach
Permanent
Full Time

Hours - 39 per week, working earlies (5am - 2pm) and lates (12 noon - 8pm) 5 days over 7 days

Starting salary - £37,879 per annum

At Currys we’re united by one passion: to help everyone enjoy amazing technology. As the UK’s best-known retailer of tech, we’re proud of the service our customers receive – and it’s all down to our team of 25,000 caring and committed colleagues. Working as one team, we learn and grow together, celebrating the big and small moments that make every day amazing.

Join us as a First Line Manager and you'll be making the magic happen in our Bristol Home Delivery site. You’ll be coaching and motivating your team to make every step of the distribution operation first-class, so we keep making amazing happen for our customers.

You’ll be finding what works well and striving to make it even better. You’ll believe in getting things right first time for our customers and love delivering the best customer service, getting a buzz out of resolving logistical and practical challenges. It’s a great feeling, one you’ll get to experience often.

Responsibilities

• Overseeing the running of the site, staffing and other resources.
• Motivating a team of delivery drivers, warehouse teams and support colleagues to deliver on targets.
• Providing regular and consistent performance feedback.
• Influencing operational decisions.

People skills are one thing, but you’ll go a step further here by providing mentoring that puts performance improvement first. You won’t stop in your pursuit of the best, for your team, the business and yourself. Our future and your future, you’ll take charge of them both.

Qualifications

• Some experience or exposure to people management.
• A track record of contributing to operational success.
• To be confident working and developing a team to deliver for our customers.
• Ideally, a logistics background would be advantageous.

Benefits

• Performance related bonus.
• Product discounts on the latest tech.
• A range of wellbeing initiatives.

Alongside 30 days of annual leave (including bank holiday entitlement) and a competitive pension scheme, you’ll find a host of benefits designed to work for you.

Why join us

Join our team and we’ll be with you every step of the way, helping you develop the career you want with new skills, training opportunities and qualifications and endless variety to keep you learning.

Not only you shape your own future, but you can help take charge of ours too. As the biggest recycler and repairer of tech in the UK, we’re in a position to make a real impact on people and the planet.

Every voice has a space at our table and we’re committed to making inclusion and diversity part of everything we do, including how we strengthen our workforce. We want to make sure you have a fair opportunity to show us your talents during our application process, so if you need any additional assistance with your application please email [e-mail] and we’ll do our best to help.