Customer Service Advisor

Dixons Carphone; Poole; On-site; GBP 26,000; Full time

Job summary

A leading technology retailer in Poole is seeking a dedicated customer service representative. This permanent, full-time position offers a salary of £25,521.60 per annum plus performance-related bonuses. Responsibilities include resolving customer service queries and providing impeccable service. Candidates should possess excellent communication skills and the ability to thrive in a fast-paced environment. Benefits include product discounts and 25 days of holiday, along with various wellbeing initiatives.

Benefits

Performance related bonus

Product discounts

Wellbeing initiatives

25 days holiday plus 8 public holidays

Qualifications

• Excellent customer service skills are essential.
• Strong verbal and written communication with a friendly approach is required.
• Resilient, organized, and able to work in a fast-paced environment.

Responsibilities

• Handle customer service queries including refunds, credit, and complaints.
• Operate professional communication through inbound calls and emails.
• Provide solutions while ensuring world-class customer service.

Skills

Excellent customer service skills

Verbal and written communication skills

Attention to detail

Resilience and organization

IT skills for Microsoft Office

Job description

Specialist Business Centre, Merck House, Seldown Lane, Poole, BH15 1TW

Permanent • Full Time • Grade 1 • Salary: £25,521.60 per annum along with the benefit of being able to earn up to 10% in addition worth of bonuses.

Working Hours/Shift pattern – 40 hours per week, Monday to Thursday: 9:00 AM – 6:00 PM and Friday: 9:00 AM – 5:30 PM

At Currys we’re united by one passion: to help everyone enjoy amazing technology. As the UK’s best-known retailer of tech, we’re proud of the service our customers receive – and it’s all down to our team of 25,000 caring and committed colleagues. Working as one team, we learn and grow together, celebrating the big and small moments that make every day amazing.

Role Overview

As part of this role, you’ll be responsible for:

• Being an expert on all elements of customer service queries including but not limited to refunds, credit queries, network tariffs, returns and handset exchanges, bolt‑ons, bill queries, invoices, transfer of ownership, sim swap, customer complaints etc.
• Handling inbound calls, emails and social media queries in a professional, polite, accurate and efficient manner.
• Providing solutions to best support the customer in line with their needs; keeping in mind our financial objectives but moderating this to stay within the parameters of providing world class service to our customers.
• Establishing rapport and building relationships with our customers while keeping data safe following the correct compliance procedures.
• Completing all queries raised relating to customer service accurately and within SLAs ensuring world class service is maintained throughout.

Qualifications

• Excellent customer service skills.
• Great verbal and written communication skills with a confident, friendly approach.
• To place our customers at the heart of every interaction and be the voice of our customer.
• Strong attention to detail and accuracy.
• Resilient, organised, and able to work in a fast‑paced environment.
• Able to prioritise workload across several work streams.
• IT skills to be able to use Microsoft Office and our in‑house IT systems.

Benefits

• Performance related bonus.
• Product discounts on the latest tech.
• A range of wellbeing initiatives.
• 25 days holiday plus 8 public holidays.

Join our Business Sales team and we’ll be with you every step of the way, helping you make this role your own and develop the career you want. We’ll give you the chance to learn new skills, try out different opportunities and work with teams across the business to help you progress quickly.

Not only can you shape your own future, but you can help take charge of ours too. As the biggest recycler and repairer of tech in the UK, we’re in a position to make a real impact on people and the planet.

Every voice has a space at our table and we’re committed to making inclusion and diversity part of everything we do, including how we strengthen our workforce. We want to make sure you have a fair opportunity to show us your talents during our application process, so if you need any additional assistance with your application please email [e-mail] and we’ll do our best to help.