Income Recovery & Customer Service Officer - Hybrid

Connect2Kent; England; Hybrid; GBP 25,000 - 35,000; Full time

Job summary

A managed service provider in the United Kingdom is seeking an Income Collection Officer to provide a comprehensive income collection service for the authority. The role involves building rapport with clients and handling various inquiries in a supportive manner. Key responsibilities include processing financial records, negotiating payment plans, and resolving income issues. Candidates should have GCSE level education in English and Mathematics, excellent customer service skills, and experience in an administrative or customer service role. Hybrid working is available after training.

Benefits

Hybrid working available after initial training period

Qualifications

• Experience of working within an administrative environment and/or front facing customer service.
• Ability to deliver in a target led environment, prioritise and work to deadlines.

Responsibilities

• Provide a front-facing role for all people approaching the Financial Assessment & Income Unit.
• Negotiate and agree instalment plans to maximise income collection for the authority.
• Process, maintain and monitor financial records.
• Assist with the resolution of complex income issues.
• Oversee the administration associated with the Direct Debit process.
• Be responsible for the data quality and reconciliation of documents.

Skills

Excellent customer service skills

Confident telephone manner

Methodical and analytical approach

Ability to maintain confidentiality

Education

GCSE level 4 in English and Mathematics or equivalent

Job description

A managed service provider in the United Kingdom is seeking an Income Collection Officer to provide a comprehensive income collection service for the authority. The role involves building rapport with clients and handling various inquiries in a supportive manner. Key responsibilities include processing financial records, negotiating payment plans, and resolving income issues. Candidates should have GCSE level education in English and Mathematics, excellent customer service skills, and experience in an administrative or customer service role. Hybrid working is available after training.