Italian Customer Support Specialist

Red Dot Commercial Limited; Kingston near Lewes; On-site; GBP 28,000; Full time

Job summary

A leading virtual reality firm is looking for an Italian Customer Support Specialist to join their Belfast VR Hub. The role involves engaging with users and providing support across various digital platforms. Candidates must be fluent in Italian and English, with experience in customer or community support required. This position offers competitive pay and additional benefits, along with training and opportunities in a fast-paced team environment.

Qualifications

• Experience in customer support or social media/community support.
• Fluent in Italian (C1) and English (B2).
• Availability to work five days per week between 6am–7pm.
• Typing speed of 55+ WPM with 95% accuracy.
• Interest in or experience with VR or gaming (desirable).

Responsibilities

• Helping users with general and individual support queries.
• Spotting opportunities to reduce customer effort and improve their experience.
• Monitoring social media, forums, and product review platforms.
• Creating engaging, on-brand responses that encourage interaction.
• Supporting engagement and community activity across digital channels.
• Developing user-generated content and encouraging community involvement.
• Identifying ways to reuse and enhance self-service content across platforms.

Skills

Customer support experience

Fluent in Italian (C1)

Fluent in English (B2)

Community engagement

Typing speed of 55+ WPM

Job description

Italian Customer Support Specialist

Belfast VR Hub | Full-time | £27,019.20 + perks

Step into the world of virtual reality and help users get the best possible experience from cutting‑edge VR tech. This role is based on‑site at our Belfast VR Hub (BT1) and involves supporting users across global social and digital channels.

Job basics

• Location: On‑site, Belfast VR Hub (BT1)
• Hours: 40 hours per week, scheduled between 6am–7pm, Monday–Sunday
• Salary: £27,019.20 per year + additional perks and benefits
• Languages: C1 Italian + B2 English

What you'll be doing

As part of our social support team, you'll be right at the heart of the online VR community answering questions, solving issues, and engaging with users across multiple digital platforms.

Your responsibilities will include

• Helping users with general and individual support queries
• Spotting opportunities to reduce customer effort and improve their experience
• Monitoring social media, forums, and product review platforms
• Creating engaging, on‑brand responses that encourage interaction
• Supporting engagement and community activity across digital channels
• Developing user‑generated content and encouraging community involvement
• Identifying ways to reuse and enhance self‑service content across platforms

What you'll need

• Experience in customer support or social media/community support
• Fluent in Italian (C1) and English (B2)
• Availability to work five days per week between 6am–7pm
• Typing speed of 55+ WPM with 95% accuracy
• Interest in or experience with VR or gaming (desirable)

What you'll get

You'll join a friendly, fast-moving team where you'll build new skills, work with the latest tech, and develop a career in an exciting and growing area. Full training and ongoing support included.

Ready to be part of the next generation of customer experience?

Apply now.