French Customer Support Specialist

Red Dot Commercial Limited; Kingston near Lewes; On-site; GBP 28,000; Full time

Job summary

A leading virtual reality company is seeking a French Customer Support Specialist to provide exceptional support at their Belfast VR Hub. The role involves assisting users across social and digital channels, improving customer experience, and creating engaging responses. Candidates must be fluent in French (C1) and English (B2), with prior experience in customer support. This on-site position offers competitive salary and opportunities for professional growth within an exciting industry.

Benefits

Full training and ongoing support

Career development opportunities

Qualifications

• Experience in customer support or social media/community support.
• Fluent in French (C1) and English (B2).
• Availability to work five days per week between 6am‑7pm.
• Typing speed of 55+ WPM with 95% accuracy.
• Interest in or experience with VR or gaming (desirable).

Responsibilities

• Helping users with general and individual support queries.
• Spotting opportunities to reduce customer effort and improve their experience.
• Monitoring social media, forums, and product review platforms.
• Creating engaging, on‑brand responses that encourage interaction.
• Supporting engagement and community activity across digital channels.
• Developing user‑generated content and encouraging community involvement.
• Identifying ways to reuse and enhance self‑service content across platforms.

Skills

Customer support experience

Social media/community support

Fluent French (C1)

Fluent English (B2)

Typing speed of 55+ WPM

Job description

French Customer Support Specialist

Step into the world of virtual reality and help users get the best possible experience from cutting‑edge VR tech. This role is based on‑site at our Belfast VR Hub (BT1) and involves supporting users across global social and digital channels.

The basics

• Location: On‑site, Belfast VR Hub (BT1)
• Hours: 40 hours per week, scheduled between 6am‑7pm, Monday‑Sunday
• Salary: £27,019.20 per year + additional perks and benefits
• Languages: C1 French + B2 English

What you’ll be doing

• Helping users with general and individual support queries
• Spotting opportunities to reduce customer effort and improve their experience
• Monitoring social media, forums, and product review platforms
• Creating engaging, on‑brand responses that encourage interaction
• Supporting engagement and community activity across digital channels
• Developing user‑generated content and encouraging community involvement
• Identifying ways to reuse and enhance self‑service content across platforms

What you’ll need

• Experience in customer support or social media/community support
• Fluent in French (C1) and English (B2)
• Availability to work five days per week between 6am‑7pm
• Typing speed of 55+ WPM with 95% accuracy
• Interest in or experience with VR or gaming (desirable)

What you’ll get

You'll join a friendly, fast‑moving team where you'll build new skills, work with the latest tech, and develop a career in an exciting and growing area. Full training and ongoing support included.

Ready to be part of the next generation of customer experience? Apply now.