Customer Care Advisor jobs in United Kingdom

Field Sales Executive

Established in 1938, Cotteswold Dairy is one of the UK’s leading independent family-owned dairies. We are proud to support local farmers and communities by delivering the freshest, finest quality products with first-class customer service. As part of Team Cotteswold, you’ll play a vital role in expanding our doorstep delivery service while representing a trusted and respected local brand.

The Role

We are seeking ambitious and motivated Field Sales Executives to join our Commercial team. Based at our Tewkesbury Production Site, you will travel to targeted communities to promote our popular doorstep milk and dairy delivery service. This is a customer-facing sales role where your confidence, enthusiasm, and ability to engage with people will directly contribute to our growth and success.

• Targeted doorstep canvassing to promote our local doorstep delivery service
• Acting as a brand ambassador, communicating our company values and story
• Engaging with potential customers, explaining our range of fresh, local dairy products
• Recognising objections and overcoming them with a positive, professional approach
• Collecting new customer details and liaising with internal departments for processing
• Travelling to and from target locations to support community growth
• Working to weekly sales targets with unlimited earning potential

• Confident communicator with the ability to influence and engage
• Self-motivated, proactive, and able to work on your own initiative
• Positive outlook with a strong work ethic
• Comfortable approaching and talking to new people
• Full UK driving licence (essential)
• DBS check required (supported by the company)
• Previous sales experience desirable but not essential

Hours: 37.5 hours per week, typically Monday to Friday, 11:00 – 19:00 (includes travel time)

Salary: Competitive base salary + uncapped commission (target of 50 new customers per week; £10 additional commission per customer beyond target)

Benefits: Enhanced pension (4.0% employee contribution; 4.5% employer contribution); claim healthcare costs back via Simply Health (after probation); brand new welfare facilities at Tewkesbury.

• Uncapped commission and excellent earning potential
• Career flexibility with full-time and part-time opportunities
• Be part of a business committed to sustainability, quality and community values
• Ongoing support and training from an experienced Commercial team
• Access to a pool car for business use (not for commuting)

If you’re driven to succeed, passionate about connecting with people, and eager to represent a respected local brand, we’d love to hear from you. Apply today to become a Field Sales Executive with Cotteswold Dairy and help grow our doorstep delivery service.

Since 1938, Cotteswold Dairy has flourished from a modest milk round—delivering just 30 gallons a day using a bucket and ladle—into one of the UK’s most respected independent, family-run dairies, rooted in Tewkesbury. Built on the founding values of quality, service, and cleanliness, the business has remained committed to those principles spanning three generations, now under the leadership of Managing Director George Workman.

Today, we process, pack, and deliver over 100 million litres of milk and dairy products each year to doorstep customers and businesses across England and Wales, operating from multiple depots and a modern production site in Tewkesbury.

At our heart lies a strong ethical and environmental commitment. We partner with local farms within a 60-mile radius—many Red Tractor-certified—promoting sustainable farming practices, animal welfare, and minimal environmental impact. We’ve championed eco-friendly initiatives for decades, including returnable glass bottles, electric milk floats, telematics for efficient logistics, and zero waste-to-landfill operations.

More than a business, Cotteswold Dairy is a values-driven community dedicated to delivering wholesome, high-quality dairy products while nurturing people, our communities, and our planet—making us a compelling and meaningful place to build your career.