Inbound Call Handler & Customer Care Specialist

Randstad Cpe London; Hereford; On-site; GBP 20,000 - 25,000; Full time

Job summary

A leading recruitment firm in the United Kingdom seeks a Call Handler / Customer Service Advisor to provide efficient customer service as the first point of contact. This role involves managing incoming calls, resolving customer enquiries, and maintaining high standards of customer care. The ideal candidate will have strong communication skills and experience in a customer service environment. This position offers an opportunity to contribute to customer satisfaction and service improvement.

Responsibilities

• Handle a high volume of incoming phone calls and respond to enquiries.
• Log and update customer information accurately in digital platforms.
• Assess and prioritise calls, escalating urgent issues appropriately.
• Provide clear and accurate information about services and processes.
• Manage public-facing complaints with detailed information and follow-up.
• Record issues and complaints, aiding in service reporting.
• Communicate with internal teams and contractors to progress requests.
• Maintain high standards of customer care and data protection.
• Produce daily call records, reports, or updates as needed.
• Identify patterns in complaints to contribute to continuous improvement.

Skills

Strong verbal communication

Active listening skills

Fast and accurate data entry skills

Proficient in digital systems and CRM platforms

Problem-solving mindset

Organisational skills

Positive customer-focused attitude

Education

Direct Experience or equivalent

Job description

A leading recruitment firm in the United Kingdom seeks a Call Handler / Customer Service Advisor to provide efficient customer service as the first point of contact. This role involves managing incoming calls, resolving customer enquiries, and maintaining high standards of customer care. The ideal candidate will have strong communication skills and experience in a customer service environment. This position offers an opportunity to contribute to customer satisfaction and service improvement.