Customer Service Advisor

ACES; United Kingdom; On-site; GBP 26,000; Full time

Job summary

A pioneering independent provider of NHS ophthalmic care in the United Kingdom is seeking a Customer Service Advisor to schedule patient appointments and manage waiting lists. Candidates should have strong communication skills and a passion for patient care. This role offers a salary of £25,396 per annum and various benefits, including modern working environments and free laser eye surgery.

Benefits

29 days annual leave (pro rata)

Free Laser Eye Surgery and Intraocular Lens Surgery

Discounted prescription eye wear and sunglasses

Full training on refractive treatments and patient handling

Pension scheme

Qualifications

• Experience in scheduling and managing patient referrals and appointments.
• Strong communication skills to interact with patients and staff.
• Ability to manage waiting lists and maintain patient records.

Responsibilities

• Schedule and manage patient referrals, appointments, and surgeries.
• Maintain patient records and support waiting list management.
• Serve as the first point of contact for patient inquiries.

Job description

Customer Service Advisor

Hours – 40 hours per week

Salary – £25,396 per annum

ACES is a pioneering independent provider of NHS ophthalmic care in the community and patient care is at the heart of everything we do.

We have been providing NHS eye care since 2005 and are expanding throughout 2025 and beyond. We provide a range of services including cataract surgery, YAG laser treatment, glaucoma treatment, oculoplastics and general ophthalmology.

The ACES team work together, collectively and consistently striving for excellence. We support each other, respect each other and are committed to a culture of care, trust and integrity.

This culture extends to our local communities, through our range of charitable and environmental projects. We focus on doing what is right for our patients, our colleagues, our local communities and our planet.

Role Purpose

The post holder will actively support the multi-disciplinary team in scheduling patient appointments and surgeries, coordinating the care pathway, and managing waiting lists. They will assist in maintaining patient records, responding to queries, and performing essential office tasks to ensure the smooth running of the department and high-quality service delivery.

Main Duties and Responsibilities

• Schedule and manage patient referrals, appointments, and surgeries in collaboration with the Administration Manager and MDT team.
• Maintain patient records, support waiting list management, and liaise with clinical staff to address queries.
• Serve as the first point of contact for patient inquiries via phone and in-person, offering information and assistance as needed.
• Perform general office tasks, including taking calls, processing referrals, scanning, and photocopying.
• Assist in the smooth operation of the service by undertaking additional duties as directed by the manager.

Benefits

• State of the art, modern working environments
• 29 days annual leave (pro rata)
• Free Laser Eye Surgery and Intraocular Lens Surgery
• Free eye tests
• Discounted prescription eye wear and sunglasses
• Generous friends and family discount scheme
• Full training on refractive treatments and patient handling
• Pension scheme

Please apply now by uploading your CV.

This is a fantastic opportunity to join a global organisation where you will have the opportunity to grow and develop within a professional working environment.

ACES is an equal opportunities employer.