Customer Service Advisor

KPI Recruiting; Crewe; Hybrid; GBP 26,000; Full time

Job summary

A leading organization in the UK is seeking a Customer Service Advisor who is passionate about delivering exceptional customer service. This hybrid position based in Crewe offers a flexible, fast-paced work environment. Responsibilities include assessing customer claims accurately, maintaining digital records, and collaborating with internal teams to enhance service delivery. A strong emphasis on communication skills and empathy is essential for handling sensitive customer interactions. This role may evolve into a permanent position after an initial 6-month fixed-term contract.

Qualifications

• Strong focus on delivering outstanding customer service.
• Ability to handle vulnerable situations with empathy.
• Experience in processing customer claims accurately.

Responsibilities

• Accurately assess and process customer claims.
• Provide first-class service across various channels.
• Maintain and update customer records.
• Encourage customers to use digital platforms.
• Meet and exceed KPIs for positive outcomes.

Skills

Excellent written and verbal communication skills

Job description

Overview

Customer Service Advisor

£25,600 per annum

Hybrid

Crewe

6 month FTC initially with possibility of permanant position

Are you passionate about delivering outstanding customer service and making a real difference in people's lives? We're recruiting for a Customer Operations Specialist to join a dynamic and supportive operations team at a leading organisation committed to excellence and integrity.

This is a hybrid role based at the head office, offering flexibility and a fast-paced, rewarding environment where your communication skills and attention to detail will shine.

Key Responsibilities

• Accurately assess and process customer claims, ensuring compliance and fraud prevention.
• Provide first-class service across multiple channels including phone, email, live chat, post, and social media.
• Maintain and update customer records with precision and care.
• Handle vulnerable situations and policy closures with empathy and professionalism.
• Encourage customers to adopt digital platforms for easier access to services.
• Follow data protection procedures and report breaches promptly.
• Meet and exceed KPIs while delivering positive customer outcomes.
• Team Collaboration: Work closely with internal teams to resolve issues and improve service delivery.

What We're Looking For

• Excellent written and verbal communication skills