Customer Sales Advisor

Serco Group Plc; Mansfield; On-site; GBP 20,000 - 25,000; Full time

Job summary

A leading leisure services provider is seeking a motivated Customer Sales Advisor in Mansfield to grow gym memberships and swim lesson programs. The role includes meeting sales targets, engaging customers, and supporting site performance. Candidates should have sales experience and strong communication skills. This position offers perks such as free membership, excellent development opportunities, and is part of a diverse team focused on community engagement.

Benefits

Free membership at the Centre

Heavily discounted use of classes and facilities

Excellent development and training opportunities

6% employer matched pension contribution

Up to 21 days annual leave + public holidays

Life assurance up to 2× base salary

Qualifications

• Previous experience dealing face to face with customers and over the phone in a busy environment.
• Good communication and customer care skills.
• Ability to handle cash and maintain customer records.

Responsibilities

• Grow the leisure gym membership and swim lesson program.
• Ensure daily sales targets and KPIs are met.
• Identify opportunities for lead generation through outreach.

Skills

Customer service experience

Sales experience

Communication skills

IT skills

Education

Level 2 or 3 Fitness Instructor qualification (desirable)

Job description

Position Overview

Here at More Leisure Trust our goal is to encourage active, healthy lifestyles in an environment that is safe, warm, clean, friendly and fun. To be the destination of choice for being part of an active community, whilst helping you to make MORE of every day. To deliver those services takes an enthusiastic and customer focused team.

We are looking to recruit a Customer Sales Advisor to join our team. In this role you will be responsible for growing the Serco leisure gym membership and swim lesson programme. You will mainly be based at Oaktree leisure centre & Water Meadows; however, you will also cover local sites alongside supporting site performance or cover.

The successful candidate must be able to deal with customers both face to face and over the phone, as the main role for the position is ensuring daily sales targets and KPIs are hit in line with individual and site performance. You will show proactiveness and innovation within the role in addition to being self‑motivated and target driven. We are keen to find an individual who can identify opportunities for lead generation through outreach to meet sales targets, whilst supporting the active community programme and engaging with inactive people. You may also be required to assist other members of staff or help facilitate a safe, fun and professional working environment with free access to the leisure facilities, various discounts and excellent development opportunities.

Serco manages these facilities on a day-to-day basis on behalf of the Trust. Working within Leisure means that you’ll play a critical role in ensuring that the communities we serve receive exceptional service and help to provide a safe and fun environment to stay healthy and connected to others.

We value a diverse team and are focused on internal progression. Whether you specialise your skills, undertake additional training or progress into senior management, you’ll find the opportunity you need to evolve your career. Our staff provide the best possible service for our customers and we welcome those who take similar pride in their work.

What we offer

• Free membership at the Centre plus heavily discounted use of classes and facilities.
• Free safeguarding training and DBS check.
• Excellent development and training opportunities.
• 6% employer matched pension contribution.
• Up to 21 days annual leave (pro rata) + public holidays.
• Life assurance up to 2× base salary.
• All Leisure benefits.

Requirements

• Previous experience dealing face to face with customers and over the phone in a busy environment, including sales experience.
• Good communication and customer care skills, with a maturity and calmness to work under pressure.
• Ability to handle cash and maintain customer records.
• Good telephone manner and confident using IT systems.
• Proactiveness, innovation, self‑motivated and target driven.
• Desirable: driving licence due to travel between sites.
• Desirable: Level 2 or 3 Fitness Instructor qualification.

Disability Confident

A Disability Confident employer will offer an interview to any applicant with a disability who meets the minimum criteria for the job, unless constrained by high‑volume or high‑peak recruitment situations. For more details please see the company’s policy.