Customer Care Advisor jobs in United Kingdom

Our Client, a leading organisation in the civil engineering and infrastructure sector, is seeking an experienced Commercial Manager to join their team for an exciting and critical project. Known for fostering a collaborative culture that champions innovation, growth, and excellence, they provide a dynamic environment where professionals can truly make an impact on major civil engineering schemes. With a reputation for quality and a commitment to employee development, our Client offers a rewarding setting for ambitious commercial and civil engineering specialists.

This strategic appointment is driven by the need to expertly manage the finalisation of a complex civil engineering project as it approaches its conclusion. The role is vital to ensuring all commercial and contractual claims are accurately prepared, validated, and resolved efficiently. This position offers an exceptional opportunity for a senior‑level professional to apply their expertise in managing claims, change events, and final account processes independently, contributing significantly to the project’s successful close‑out phase.

• Lead the review and analysis of numerous change events, developing comprehensive, evidence‑based pricing strategies and narratives.
• Manage and progress complex claims, ensuring they are resolved within the contractual framework without escalation.
• Prepare, review, and validate final account submissions, ensuring accuracy and completeness.
• Analyse project programmes to challenge assumptions and support claims.
• Act as the principal point of contact for commercial issues related to change management and claims, acting proactively to resolve challenges.
• Collaborate with project teams to ensure commercial risks are identified and mitigated effectively.
• Maintain detailed records of claims, negotiations, and related documentation to support final account closure.

• Extensive experience in civil engineering contracting, specifically with reputable main contractors or tier 1/2 civil engineering firms.
• Proven expertise in managing claims and change management processes on large infrastructure or heavy civils projects.
• Strong ability to independently analyse, prepare, and defend claims and commercial narratives.
• Excellent understanding of programme analysis, cost justification, and commercial dispute resolution.
• Self‑motivated with the confidence to operate autonomously in a high‑pressure environment.
• Proven track record of delivering accurate, well‑justified commercial outputs.

• Proven experience in final account close‑out processes.
• Experience working on highway, utilities, infrastructure, industrial civils, rail, or energy projects.
• Strong written and verbal communication skills, with the ability to present complex claims clearly.
• Familiarity with dispute resolution and claims management tools or software.

This role presents a unique chance to take ownership of a significant project phase, working closely with a trusted team to ensure a successful commercial conclusion. Our Client values initiative, professionalism, and expertise, offering a supportive environment where your skills can directly influence project outcomes. The position encourages autonomous working within a collaborative framework, supporting ongoing professional development.

If you are a highly skilled commercial professional with a solid civil engineering background and a proven ability to manage claims independently, we invite you to submit your CV for consideration. Join our Client’s team and play a key role in delivering a landmark infrastructure project. Please apply now to explore this impactful opportunity.