Customer Experience Specialist – Service & Repairs

Group 1 Automotive; Hale; On-site; GBP 60,000 - 80,000; Full time

Job summary

A leading automotive group in the UK is seeking a Service Advisor to be the main point of contact for customers during vehicle maintenance. You'll engage warmly with customers, manage repair progress updates, and promote additional services to enhance customer satisfaction. Ideal candidates will excel in communication and demonstrate strong customer service skills, alongside holding a valid UK driving licence. This position offers a supportive environment with numerous employee benefits, including training opportunities and work-life balance initiatives.

Benefits

33 days of annual leave

Exclusive retail discounts

Company pension scheme

Flexible working options

24/7 access to healthcare

Qualifications

• Must hold a valid UK driving licence.
• Demonstrated experience in delivering exceptional customer service.
• Skilled at identifying customer needs.

Responsibilities

• Welcome and engage customers in a friendly manner.
• Keep customers informed on vehicle repair progress.
• Promote additional services based on Technician recommendations.

Skills

Excellent communication skills

Exceptional customer service

Time management skills

Experience in a target-driven role

Job description

A leading automotive group in the UK is seeking a Service Advisor to be the main point of contact for customers during vehicle maintenance. You'll engage warmly with customers, manage repair progress updates, and promote additional services to enhance customer satisfaction. Ideal candidates will excel in communication and demonstrate strong customer service skills, alongside holding a valid UK driving licence. This position offers a supportive environment with numerous employee benefits, including training opportunities and work-life balance initiatives.