Customer Care Advisor jobs in United Kingdom
Dropshipping Customer Operations Specialist
Madfish
Customer Operations Specialist (Dropshipping)
Madfish
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Customer Support/Sales Manager (German-speaking)
Madfish
Biogas Sales Manager
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Yassir
Dropshipping Customer Operations Specialist
Job summary
A fast-growing dropshipping eCommerce brand is seeking a Customer Operations Specialist to support customer services and order fulfillment. This role involves managing customer inquiries, tracking shipments, and communicating with suppliers to resolve issues. The ideal candidate has 1-2 years of experience in eCommerce customer service, familiarity with Shopify, and excellent communication skills. This is a detail-oriented position requiring organizational abilities and problem-solving skills, ideal for those who thrive in structured environments.
Qualifications
- 1–2 years of experience in customer service or operations in eCommerce.
- Familiar with Shopify tools for managing orders.
- Strong written English and empathetic communication skills.
Responsibilities
- Respond to customer inquiries via email and chat.
- Manage refunds and cancellations according to guidelines.
- Communicate with suppliers to resolve issues.
Skills
Tools
* The salary benchmark is based on the target salaries of market leaders in their relevant sectors. It is intended to serve as a guide to help Premium Members assess open positions and to help in salary negotiations. The salary benchmark is not provided directly by the company, which could be significantly higher or lower.