Customer Support/Sales Manager (German-speaking)

Madfish; Remote; GBP 30,000 - 40,000; Part time

Job summary

A SaaS startup is looking for a German-speaking Support & Sales Manager to assist customers with onboarding, answer queries, and provide product feedback. The role requires fluent German and good English communication skills, with at least 1 year of experience in customer support or sales. This remote position involves maintaining a knowledge base and ensuring that customer needs are met effectively, primarily during German business hours.

Qualifications

• 1+ year experience in customer support, sales, or related roles.
• Comfortable speaking on the phone and guiding conversations.

Responsibilities

• Communicate with existing customers via phone and email.
• Run onboarding calls and product walk-throughs.
• Collect and document feedback and feature requests.
• Maintain and improve the knowledge base in German.

Skills

Fluent German (C1 or close)

Good communication in English

Customer support experience

Sales manager experience

Ability to explain software clearly

Tools

CRM systems

Job description

About the company

We are BauPay, a Munich-based SaaS startup building a payment & invoicing solution for small and mid-sized construction companies in Germany. We help companies manage offers, invoices, payments and reminders in one place and get paid faster.

We are now preparing to launch our MVP and looking for our first German-speaking Support & Sales Manager who will be in daily contact with our customers.

Role overview

You will be the main contact person for our German customers:

• helping them get started with BauPay,
• answering their questions via phone/email,
• collecting feedback for the product team,
• acting as a sales manager for new leads.

This is a remote position, part-time or full-time. Work hours should overlap with German business hours.

Responsibilities

• Communicate with existing customers via phone, email and messengers.
• Run onboarding calls and product walk-throughs for new customers.
• Proactively follow up with new sign-ups / trial users, answer their questions and help them reach first success with the product.
• Collect, structure and document feedback, feature requests and common problems and pass them to the product team.
• Maintain and improve a knowledge base / FAQ in German (templates, email texts, short guides, etc.).
• Keep basic records in our CRM (notes after calls, status of each lead / customer).

Requirements

• Fluent German (C1 or close) — you are confident on the phone with German business customers.
• Good communication in English and/or Ukrainian/Russian for internal communication with the team.
• 1+ year experience in one of the following roles (or similar):
  • customer support / customer success in B2B,
  • sales manager / account manager,
  • call center for B2B clients.
• You feel comfortable speaking on the phone, asking clarifying questions and gently steering the conversation.
• Ability to explain software in simple words, step by step.
• Ability to work during German business hours.