Customer Care Advisor jobs in United States

At Amentum, we're not just solving problems; we're engineering the future. Our team is driven by an unyielding commitment to innovation, integrity, and collaboration, tackling some of the most significant challenges in science, security, and sustainability. If you're passionate about making a real impact and want to be part of a community that values diversity, and ethical excellence, this is the place where your ambition can thrive.

Here, we believe that success comes from continuously pushing boundaries and working together to deliver on our promises. We embrace challenges with confidence and are dedicated to creating a secure and vibrant future for all. If you're ready to join a team that values your unique perspective and is committed to your safety, well-being, and professional growth.

About the Opportunity

Nuclear Power Programmes is one of the newest Business Units and has been formed with the vision to support positive change and help shape the future of Nuclear Power.

Operational throughout the UK and across continental Europe, we are seeking to expand our team on a variety of nuclear projects, which range in technologies and that find themselves at different stages of their development. To do this, we are seeking to continuously employ talented individuals to join our diverse team that are excited about nuclear projects and are committed to Net Zero, and Energy Security.

In both client facing and internal roles we are delivering major programme and project management capabilities throughout the project lifecycle. We are driving to deliver safe, high quality and to time solutions by thinking innovatively and working collaboratively.

The Commercial Manager is an important role within the Sizewell C Supply Chain Group with accountability to the Senior Supply Chain Manager for the successful commercial administration of one or more contracts. As such the Commercial Manager is empowered to make decisions around the Principle Accountability areas, under the overall guidance of the Senior Supply Chain Manager and in accordance with delegated levels of authority.

You will be the primary point of commercial contact on the contract/s assigned and will work closely and pro-actively with the other stakeholders at all levels and across all the teams within Nuclear New Build to ensure that the requirements of the individual contracts and their impact upon the overall SZC Project are successfully delivered. Key responsibilities will be:

• Provide stakeholder management across the project.
• Managing Supplier / Contractor commercial relationships and engagement.
• Implementing progress and dashboard reporting, preparation of contract specific progress reports and reporting.
• Maintaining procurement and contract commercial files and records.
• Interfacing with Legal team on conditions of contract issues and non-disclosure agreements.
• Ensure that the strategy for collaborative working is followed in the procurement phase.
• Development of ITT/RFQ packages including; technical, commercial, legal documentation.
• Ensure lessons learnt from HPC are captured and implemented in the procurement strategy.

Here's What You'll Need

• Progressing to full membership of the RICS / CICES / IOB is preferable.
• Educated to relevant degree level is preferable.
• Able to demonstrate a noteworthy track record of administering successful contracts.
• Effective commercial / contract management skills are essential, with clear knowledge of best practice contract methodologies.
• Good commercial skills and ability to make sound decisions on matters of financial value.
• Understanding of contract performance measurement, risk management and change and claim management.
• Good negotiating, influencing and communication skills to command professional respect at all levels.
• Familiarity with most common Forms of Contract (NEC & FIDIC) within the power construction industry and major projects and programme environment; with particular knowledge of UK Law and its impact upon the contract and commercial function is essential.
• Familiar with the nuclear site licence conditions and the nuclear baseline philosophy.
• Good understanding of the UK regulatory framework.

Our Culture

Our values stand on a foundation of safety, integrity, inclusion and diversity. We put people at the heart of our business, and we genuinely believe that we all succeed by supporting one another through our culture of caring. We value positive mental health and a sense of belonging for all employees.

We aim to embed inclusion in everything we do. We know that if we are inclusive, we're more connected, and we're more creative. We accept people for who they are, regardless of age, disability, gender identity, gender expression, marital status, mental health, race, faith or belief, sexual orientation, socioeconomic background, and whether you're pregnant or on family leave. This is reflected in our wide range of Global Employee Networks.

We partner with VERCIDA to help us attract and retain diverse talent. For greater online accessibility, please visit www.vercida.com to view and access our roles. As a Disability Confident employer, we will interview all disabled applicants who meet the minimum criteria for a vacancy. We welcome applications from candidates who are seeking flexible working and from those who may not meet all the listed requirements for a role.

If you require further support or reasonable adjustments with regards to the recruitment process (for example, you require the application form in a different format), please contact the team.

Amentum is proud to be an Equal Opportunity Employer. Our hiring practices provide equal opportunity for employment without regard to race, sex, sexual orientation, pregnancy (including pregnancy, childbirth, breastfeeding, or medical conditions related to pregnancy, childbirth, or breastfeeding), age, ancestry, United States military or veteran status, color, religion, creed, marital or domestic partner status, medical condition, genetic information, national origin, citizenship status, low-income status, or mental or physical disability so long as the essential functions of the job can be performed with or without reasonable accommodation, or any other protected category under federal, state, or local law. Learn more about your rights under Federal laws and supplemental language at Labor Laws Posters.

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