Customer Care Advisor jobs in Großbritannien

Horizon3.ai is a fast-growing, remote cybersecurity company dedicated to the mission of enabling organisations to proactively find and fix and verify exploitable attack vectors before criminals exploit them. Our flagship product, the NodeZeroTM platform, delivers production-safe autonomous pentests and other key assessment operations that scale across the largest internal, external, cloud, and hybrid cloud environments. NodeZero has been adopted by organisations of all sizes, from small educational institutions to government agencies and Global 100 enterprises. It is used by ITOps/SecOps teams, consulting pentesters, and MSSPs and MSPs.

We are a fusion of former U.S. Special Operations cyber operators, startup engineers, and formerly frustrated cybersecurity practitioners. We're committed to helping solve our common security problems: ineffective security tools, false positives resulting in alert fatigue, blind spots, "checkbox” security culture, cybersecurity skills shortage, and the long lead time and expense of hiring outside consultants. Collectively, we are a team of learn it alls, committed to a culture of respect, collaboration, ownership, and results.

As a remote first company, we require minimum 25Mbps consumer grade broadband connection.

The Enterprise Account Executive is a key role responsible for driving sales growth and expanding the customer base in the cybersecurity technology sector. The focus is on acquiring new accounts, building strong customer relationships, and ensuring customer satisfaction and retention. The successful candidate will have a proven track record in selling cybersecurity technologies, introducing disruptive cyber software solutions, and exceeding sales quotas consistently. They will also be adept at establishing and nurturing Channel Partner relationships, with pre-existing connections with key resellers in the region being a crucial requirement.

• Sales Experience: Minimum of 5 years of successful sales experience in the cybersecurity technology industry, with a strong track record of achieving sales growth
• Introduction of New Solutions: Demonstrated success in introducing and selling new disruptive cyber software solutions
• Quota Achievement: Proven ability to exceed sales quotas consistently quarter over quarter.
• Channel Partner Management: Experience in establishing and monetising strong Channel Partner relationships, with existing relationships in the region being essential.
• Sales Process Management: Proficiency in managing all aspects of the sales process, including qualification, proof of value, forecasting, negotiation, and deal closure.
• Post-Sales Management: Ability to manage and drive the post-proof of value ROI process.
• CRM and Pipeline Management: Experience in accurately tracking and managing customer information in company-provided CRM, and maintaining an accurate pipeline and forecasting in Salesforce (SFDC).
• Product Presentation and Demo: Capability to present and demonstrate Horizon3AI solutions effectively in both virtual and in-person meetings.
• Independent and Team Player: Demonstrated ability to work independently while also collaborating effectively with distributed sales, support, and success teams.
• Sales Methodology: Familiarity with Challenger Question-Based Selling type sales methodologies.
• Sales and Marketing Tools: Familiarity with sales enablement tools like Salesforce, CRM, Outreach.io, Linked-In Sales Navigator, ZoomInfo, and Slack.

• Sales Experience: Minimum of 5 years of experience working in a Sales role in cybersecurity
• Industry Experience: Minimum of 3 years of experience working in the INFOSEC or SaaS space
• Education: A university degree or equivalent work experience required
• Must be located in Scotland or Ireland

We are a fully remote company, and this job may require up to 40% of travel within the assigned territory to be successful. Job-related travel expenses are reviewed and must be approved by your manager.

• Inclusive Team: We value diversity and promote an inclusive culture where everyone can thrive.
• Growth Opportunities: Be part of a dynamic and growing team with numerous career development opportunities.
• Innovative Culture: Work in a collaborative environment that encourages creativity and out-of-the-box thinking.
• Remote Work: We are a 100% remote company. Enjoy the flexibility to work in the way that supports you and brings out your best.
• Competitive Compensation: We offer competitive salary and benefits which includes health, vision & dental care for you and your family, a flexible vacation policy, and generous parental leave.

Horizon3.ai is not just an equal opportunity employer - we are a community that values diversity, equity, and inclusion as fundamental principles of our culture and success. We are dedicated to fostering a workplace where everyone feels welcome and respected, regardless of race, color, religion, sex, national origin, age, disability, veteran status, sexual orientation, gender identity or expression, genetic information, marital status or any other legally protected status by law.

Our commitment to diversity and inclusion means we strive to attract, develop, and retain a workforce that reflects the varied communities we serve. We believe that diverse perspectives drive innovation and strengthen our ability to create cutting-edge cybersecurity solutions. At Horizon3.ai, every team member is valued and supported in an environment that encourages personal and professional growth.

We welcome candidates from all backgrounds and experiences, and we encourage all qualified individuals to apply. Come be a part of Horizon3.ai, where your unique contributions are recognized, and your potential is limitless.

Please note this job description is not designed to cover or contain a comprehensive listing of activities, duties or responsibilities that are required of the employee. Duties, responsibilities, and activities may change at any time with or without notice.

In any materials you submit, you may redact or remove age-identifying information such as age, date of birth, or dates of school attendance or graduation. You will not be penalized for redacting or removing this information.