Customer Care Advisor jobs in United States

Ready to convert high-intent leads into event registrations at lightning speed? Want to leverage your sales process expertise to engage C-suite decision makers and drive pipeline growth for premium European and USA business conferences? Then we want to talk to you.

Reuters Events delivers world-class conferences and content, working with industry leaders and visionaries to provide the critical intelligence that senior-level executives need to make strategic decisions.

We're looking for a results-driven Inbound Delegate Sales Executive who thrives on speed-to-lead conversion and meticulous pipeline management. This role is perfect for an entry level sales professional/recent graduate who wants to learn about how the events work across multiple industry sectors.

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As an Inbound Delegate Sales Executive at Reuters Events, you will:

• Respond to inbound inquiries with urgency, prioritizing speed-to-lead to maximize conversion rates and capitalize on high-intent prospects for our event portfolio.
• Own your sales pipeline from initial contact through close, maintaining accurate CRM data and progressing leads through each stage of our proven sales process.
• Hit and exceed clearly defined KPIs including response times, conversion rates, call volume, and revenue targets - with full transparency and regular performance tracking.
• Execute a consultative sales approach, understanding the specific needs of senior executives and matching them with the right events and networking opportunities.
• Qualify inbound leads efficiently, determining budget, authority, need, and timeline (BANT) to prioritize high-value opportunities and close individual and group delegate registrations.
• Build and nurture relationships with decision makers across diverse industry sectors, maintaining consistent follow-up and pipeline hygiene to drive deals forward.
• Work within a structured sales process, following proven methodologies while receiving ongoing coaching on advanced sales techniques and objection handling.
• Collaborate with a high-performing sales team, sharing best practices around speed-to-lead and pipeline optimization while earning uncapped commission on every sale.
• Progress rapidly with potential advancement into more consultative business development roles focusing within Delegate Relations, Team Leading or Sponsorship.

You're a fit for the role of Inbound Delegate Sales Executive at Reuters Events if you:

• Speak English fluently with exceptional verbal and written communication skills for engaging senior executives.
• Understand the importance of speed-to-lead and have a track record of rapid response times and strong conversion metrics.
• Are process-driven and metrics-focused, comfortable with daily KPI tracking, pipeline reviews, and data-driven decision making.
• Have experience managing a sales pipeline (CRM proficiency preferred) and can demonstrate your ability to move deals through multiple stages.
• Excel at inbound sales, knowing how to qualify, prioritize, and convert warm leads while maintaining a consultative approach.
• Are confident engaging C-suite executives from major organizations and can build credibility quickly over the phone.
• Thrive in a target-driven environment with a competitive mindset and hunger to exceed quotas consistently.
• Are motivated to progress quickly in a fast-paced, results-oriented sales culture.
• Some sales experience beneficial with basic understanding of sales processes and good commercial acumen.

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• Hybrid Work Model: We’ve adopted a flexible hybrid working environment (2-3 days a week in the office depending on the role) for our office-based roles while delivering a seamless experience that is digitally and physically connected.
• Flexibility & Work-Life Balance: Flex My Way is a set of supportive workplace policies designed to help manage personal and professional responsibilities, whether caring for family, giving back to the community, or finding time to refresh and reset. This builds upon our flexible work arrangements, including work from anywhere for up to 8 weeks per year, empowering employees to achieve a better work-life balance.
• Career Development and Growth: By fostering a culture of continuous learning and skill development, we prepare our talent to tackle tomorrow’s challenges and deliver real-world solutions. Our Grow My Way programming and skills-first approach ensures you have the tools and knowledge to grow, lead, and thrive in an AI-enabled future.
• Industry Competitive Benefits: We offer comprehensive benefit plans to include flexible vacation, two company-wide Mental Health Days off, access to the Headspace app, retirement savings, tuition reimbursement, employee incentive programs, and resources for mental, physical, and financial wellbeing.
• Culture: Globally recognized, award-winning reputation for inclusion and belonging, flexibility, work-life balance, and more. We live by our values: Obsess over our Customers, Compete to Win, Challenge (Y)our Thinking, Act Fast / Learn Fast, and Stronger Together.
• Social Impact: Make an impact in your community with our Social Impact Institute. We offer employees two paid volunteer days off annually and opportunities to get involved with pro-bono consulting projects and Environmental, Social, and Governance (ESG) initiatives.
• Making a Real-World Impact: We are one of the few companies globally that helps its customers pursue justice, truth, and transparency. Together, with the professionals and institutions we serve, we help uphold the rule of law, turn the wheels of commerce, catch bad actors, report the facts, and provide trusted, unbiased information to people all over the world.

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