Counselling jobs in United Kingdom

Job Title: New Business & Customer Service Representative, Merseyside

Bluetownonline

Merseyside, United Kingdom

Other

Yes

a01b3e8e2cd6

2

15.05.2025

29.06.2025

Role: New Business & Customer Service Representative

Location: Formby

Salary: £25,877 – £27,515 plus up to £2,000 performance bonus annually, once established in the role.

Working hours: 37.5 hours/week, Monday to Friday, 9:00am – 5:30pm, including 1 in 3 Saturdays (09:00am – 12:30pm).

Responsibilities include:

• Quoting and closing new business inquiries
• Building and maintaining client relationships
• Amending customer policies, payments, and schedules
• Working towards individual and team targets
• Handling sensitive information following data protection principles
• Adhering to FCA guidelines
• Providing professional service and promoting the brand positively

Candidate Skills:

• Positive attitude
• Excellent communication skills
• High accuracy and attention to detail
• Ability to work in a fast-paced environment
• Multitasking and time management skills
• Patience and empathy
• Customer service expertise with confident telephone manner
• Experience in Insurance or Financial Services Industry

About Acorn Insurance:

With over 40 years' experience, Acorn Insurance specializes in motor insurance across the UK, serving over 50,000 customers with tailored policies. We provide comprehensive training, FCA-regulated industry knowledge, and tools for career growth.

We value diversity and foster an inclusive culture. As a Disability Confident Level 1 and 2 employer, we ensure accessibility and inclusivity for all employees.

Recognized as a Great Place to Work for 2024/5, we emphasize a welcoming, supportive atmosphere and have ambitious plans for 2025.

• Enhanced annual leave starting at 31 days, up to 35 days including bank holidays
• Enhanced paternity and maternity pay
• Wellbeing services including free counselling, CBT, and mental health support
• Life assurance, flexible benefits, and charity donation options
• Recognition programs, social events, and employee engagement initiatives

Additional Notes:

• Roles are subject to DBS and financial checks; offers are conditional pending satisfactory completion.
• Applicants must have at least one year remaining on their visa; sponsorship is not provided.
• We consider candidates with experience as Customer Service Administrator, Client Support, Sales Support, and related roles.