Income Officer

North Tyneside Council; New York; On-site; GBP 24,000 - 32,000; Full time

Job summary

A local governmental organization is seeking an Income Officer to join the Housing Income Team. The role focuses on maximising income and maintaining customer satisfaction through effective debt resolution and communication. Candidates should have proven customer service skills and familiarity with universal credit. This position offers a variety of benefits including a pension scheme, annual leave, and flexible working options.

Benefits

Membership of the Local Government Pension Scheme

Occupational Sick Pay Scheme

Generous annual leave allowance

Annual pay increments

Flexible working options

Access to Occupational Health services

Employee Assistance Programme

Training and development opportunities

Discounted membership of Leisure Centres

Benefits Plus Scheme

Qualifications

• Experience working in a target-driven environment, preferably in social housing or finance.
• Familiarity with universal credit and welfare benefits.

Responsibilities

• Resolve housing debt and tenancy-related issues for customers.
• Maximise income collection and maintain direct debit payments.
• Enforce and support recovery processes effectively.

Skills

Excellent customer service

Strong communication skills

Negotiation skills

Problem-solving skills

Job description

Overview

An exciting opportunity has arisen in North Tyneside Council's Housing Income Team, for the position of Income Officer. You will be responsible for a range of accounts and deliver services to achieve performance targets, whilst achieving the highest level of customer satisfaction. This is a challenging and performance‑driven role, which plays an important part in maximising income and maintaining the Housing Revenue Account. As an Income Officer you will carry out a variety of duties, including working with both current and former tenants to maximise income collection, maintaining and processing direct debit payments, collecting sundry debts relating to council tenancies and invoicing and collecting re‑chargeable repairs. You should also have working knowledge of universal credit and welfare benefits. If this sounds like an opportunity you would find interesting and challenging, and you are interested in joining a team committed to delivering the council's ambition for a great place to live, work and visit, we look forward to hearing from you.

Responsibilities

In daily contact with customers, helping them resolve housing debt or tenancy related issues. The successful applicant will be proactive and highly motivated with experience of working in a target driven environment, ideally gained by working in a social housing, finance or property management role. You will need to demonstrate experience of delivering excellent customer service, with strong communication skills, good negotiation skills and a proven track record of meeting targets. You will also be expected to offer a balance between enforcement and support in all areas of the recovery process.

Qualifications

Experience of delivering excellent customer service, strong communication and negotiation skills, a proven track record of meeting targets, a can‑do attitude and excellent problem‑solving skills. Familiarity with universal credit and welfare benefits and experience in a target‑driven environment are essential.

Safeguarding and Safe Practice

North Tyneside Council is committed to safeguarding and promoting the welfare of children, young people and vulnerable adults and expects all staff and volunteers to share this commitment. All staff and volunteers are expected to familiarise themselves with all relevant policies, procedures and guidance in relation to safeguarding children and safe practice with vulnerable adults. Within North Tyneside, safeguarding is everybody's business. A standard Disclosure and Barring Service (DBS) will be sought along with other relevant employment checks deemed appropriate.

Benefits

• Membership of the Local Government Pension Scheme (for contracts of 3 months or more)
• A supportive Occupational Sick Pay Scheme
• A generous annual leave allowance, which increases with service, plus bank holidays
• Annual pay increments up to the top of the salary grade
• A range of flexible working and leave options, including part‑time working, to support work/life balance (subject to business requirements)
• Access to Occupational Health services including physiotherapy and counselling
• Our Employee Assistance Programme which includes a telephone helpline and extensive online resources for support and advice
• Extensive training and development opportunities including access to our Learning Pool online platform and supported career progression
• Discounted membership of our Leisure Centres including 5 gyms; 4 pools; 2 spas and over 250 classes every week
• The 'Benefits Plus Scheme' enabling salary sacrifice for car leasing, cycle to work scheme, additional annual leave, public transport season tickets and professional subscriptions
• Credit Union Savings Scheme