Branch Manager

EAST OF ENGLAND CO-OPERATIVE SOCIETY LIMITED; Tiptree; On-site; GBP 100,000 - 125,000; Full time

Job summary

A regional cooperative in Tiptree seeks a Store Manager to lead their branch, ensuring exceptional customer service and driving profitability. The ideal candidate will have leadership experience, a passion for retail, and the ability to foster community relationships. This role offers competitive pay, discounts, and opportunities for growth through training and development.

Benefits

Competitive pay

20% discount in stores

22 days holiday plus bank holidays

5% employer pension contribution

Employee recognition scheme

Enhanced family leave

Qualifications

• Proven leadership with a track record of success.
• Experience in a food retail or customer service environment.
• Good level of literacy, numeracy, and IT literacy.

Responsibilities

• Lead and support the branch team.
• Ensure exceptional customer service.
• Grow the branch's turnover and profitability.
• Ensure legal operation of the branch.
• Build community relationships and promote membership.

Skills

Leadership

Customer service

Interpersonal skills

Commercial awareness

Decision-making

Resilience

IT literacy

Job description

If so, we want to hear from you! Our Rowhedge store, located on Regent Street offers a unique opportunity to step into a dynamic role where you can make a real impact. You'll be at the centre of our vibrant community, leading a successful store that serves as a cornerstone for our local residents. Join us and be part of something truly special!,

Responsibilities

• Lead and support the branch team
• Ensure that the branch delivers exceptional standards and customer service
• Growing the branch's turnover and profitability (e.g. managing costs, including personnel)
• Make sure that the branch is operating safe and legally (including acting as the DPS)
• Establish the branch as the convenience retailer trusted most by its local community
• Build relationships with other stores, customers and Head Office/support colleagues
• Promoting membership

Qualifications

• You're a proven leader with a track record of success.
• You possess a passion for retail and a commitment to delivering outstanding customer service.
• Building and motivating a high-performing team is your forte.
• You have a keen eye for detail and ensure adherence to all legal regulations.
• You embrace a dynamic retail landscape and thrive in a fast-paced environment.
• Want to know more? Take a look at our job description attached to the bottom of this webpage., You don't necessarily need to have managed a store before - we will provide you with the training and skills you need to succeed - but you will have demonstrated first-class team leadership in previous role(s).
• Experience of working in a food retail or customer service environment
• Great interpersonal skills, able to effectively communicate with stakeholders at all levels
• Commercially astute
• A confident decision-maker
• Driven, determined and resilient
• Good level of literacy, numeracy and IT literacy
• Self-aware, with commitment to continued professional and personal development

Benefits

• Competitive rates of pay
• 20% discount in our food stores, along with other discounts across our family of businesses
• 22 days holiday (plus bank holiday entitlement) which increases with service
• 5% employer pension contribution
• Death in service benefit
• Enhanced family leave and pay arrangements
• Opportunities to grow, with award-winning training and apprenticeship programmes
• Great discounts, deals, and cashback across over 900 high street and online retailers
• Financial wellbeing support, including Stream®
• Access to Cycle To Work, Rental Deposit Scheme, and SmartTech (after a qualifying period)
• Employee Recognition Scheme
• Long Service Awards
• Free remote GP service, available 24/7, including prescription, fitness, nutrition, and counselling services
• Employee Assistance Programme
• We recognise the challenges people face trying to balance commitments both in and out of the workplace - perhaps studying, caring commitments, or other employment. We therefore aim to be as flexible as possible, to create shift patterns that work for both our co-op and our colleagues.
• Enhanced on statutory terms, subject to service criteria.
• East of England Co-op