Service Manager (Social Care)

Kisharon Langdon; City of Westminster; On-site; GBP 60,000 - 80,000; Full time

Job summary

A charitable organization in North West London is seeking a Service Manager to oversee service delivery and manage a team of support workers. The ideal candidate will have NVQ Level 3 in Health and Social Care and experience in financial and staff management. This role involves supervising care plans and ensuring quality services for members with learning disabilities and autism. The position offers competitive benefits including paid holidays, pension scheme, and development opportunities.

Benefits

21 days paid holiday plus bank holidays

Pension scheme – NatWest Cushion

Blue light card for discounts

Eyecare benefits

Long service recognition and rewards

Season ticket loan

Employee Assistance Programme

Qualifications

• Qualified to NVQ Level 3 or above in Health and Social Care.
• Experience in rota planning for care services.
• Ability to manage performance and employee relations.

Responsibilities

• Manage the service and supervise support workers.
• Write care plans and conduct risk assessments.
• Ensure adequate staffing levels and operational resources.

Skills

Financial management

Staff management

Regulatory compliance knowledge

Flexibility in work schedule

Communication skills

Education

NVQ Level 3 in Health and Social Care

Job description

The Service Manager is responsible for ensuring the organisation provides a person‑centred service to all members, building relationships with them, their families and the local community.

The role is responsible for the supervision and management of a team of support workers, writing care and support plans and rota planning. The post holder will also be responsible for team management for annual leave, appraisals, performance management and any employee relations issues. The Service Manager will work in partnership with the Registered Manager to deliver against all strategic objectives within the operations division. To work alongside the Registered Manager, organising and writing care and support plans, and risk assessments. Also supporting staff to provide person centred services to our members, adhering to organisational policies and procedures and quality systems.

To be responsible for the delivery of the service which takes into account all of the day‑to‑day operational requirements, and also quality measurements and monitoring. To deputise for the Registered Manager and be the responsible manager in their absence carrying out all the duties that this position entails. To ensure the service has the required level of resources to support members, including ensuring that the service is fully staffed according to agreed levels. To ensure that all members are aware of all social, recreational, and community opportunities and events and facilitate necessary access.

Qualifications

• Qualified to NVQ Level 3 or above in Health and Social Care; experience in rota planning in line with contracted care needs across a 24‑hours, 7‑day rota.
• Experience of financial management, budget control, line management and working with adults with a learning disability and autistic people.
• Ability to address and respond to employee issues in a fair and consistent manner, including informal and formal performance management.
• Working knowledge of regulatory body inspection processes and documentation, and of CQC fundamental standards including safeguarding procedures and processes.
• Ability to work flexibly, participate in the on‑call rota and hold a full, clean driving licence, and use own vehicle.

Disability Confident
A Disability Confident employer will generally offer an interview to any applicant that declares they have a disability and meets the minimum criteria for the job as defined by the employer. It is important to note that in certain recruitment situations such as high‑volume, seasonal and high‑peak times, the employer may wish to limit the overall numbers of interviews offered to both disabled people and non‑disabled people. For more details please go to .

Kisharon Langdon UK has an exciting opportunity for a Service Manager to join their growing team in Edgware and Borehamwood in North West London.

Kisharon Langdon are a charity offering a wider breadth of services of enhanced quality, enabling us to better support people with a learning disability and autistic people and their families. From nursery and school to further education, through to employment opportunities and supported living, Kisharon Langdon will enable people with a learning disability and autistic people to thrive and realise their ambitions and aspirations.

Whilst we support the Jewish community, we celebrate and benefit from the diversity of the communities in which we are based and welcome applicants from all backgrounds.

Benefits

• 21 days paid holiday per holiday year plus bank holidays which increases with length of service.
• Pension scheme – NatWest Cushion.
• Blue light card – access to more than 15,000 discounts from large national & local retailers.
• Eyecare benefits – via Vision Express.
• Long service recognition and reward & employer referral bonus.
• Season ticket loan and Bike2Work scheme.
• Employee Assistance and Wellbeing Programme with free access to independent advice, support and counselling on a wide range of issues.
• Development and career progression opportunities.