Administrator

HCRG Care Group; Burton on the Wolds; On-site; GBP 23,000 - 25,000; Part time

Job summary

A community health provider in Burton on the Wolds is seeking an experienced administrator to support their Sexual Health Hub. The role includes reception duties, patient management using dedicated systems, and maintaining effective administrative processes. Ideal candidates should have GCSEs in Maths and English, strong communication, and organizational skills. Flexibility in working hours is essential, and the salary ranges from £23,875 to £24,465 pro-rata, along with various benefits.

Benefits

Access to group pension

Free tea, coffee, and milk

Online mental and physical wellbeing support

Access to eLearning and CPD opportunities

Qualifications

• Educated to GCSE level or equivalent in Maths and English.
• Able to work collaboratively with others.
• Mature and professional approach to Sexual Health issues.
• Able to communicate effectively with individuals and groups.
• Demonstrate sound knowledge of administration/reception roles.
• Experience of working as part of a multi-disciplinary team.

Responsibilities

• Reception desk duties including greeting and registering patients.
• Use the Lilie patient management system to manage patients.
• Handle telephone enquiries from the SPA courteously.
• Support the Administration Team Lead in operational functions.

Skills

Communication skills

Organizational skills

Ability to multitask

Education

GCSE in Maths and English

Tools

Microsoft Office

Lilie patient management system

Job description

We have an exciting opportunity within our Leicestershire & Rutland Sexual Health Hub for an experienced and enthusiastic administrator to join our friendly and welcoming team! As part of your role as an administrator you will assist with the provision of the Sexual Health Hub and contribute to the effective running of the clinics through the delivery of administrative tasks. You will directly support the service by maintaining administrative systems and procedures including reception duties, back‑office support, minute taking, managing incoming calls from the Single Point of Access (SPA) and performing required patient contact. You will be proficient in the use of computerised systems for booking and tracking all types of patient appointments and maintaining accurate patient electronic records. This is an 18.5‑hour role requiring flexibility to cover the clinic’s opening times over weekends and evenings, including one Saturday. We’re committed to equal opportunities and welcome applications from a broad, diverse range of people who want to join our team.

Responsibilities

• Reception desk duties including greeting and registering patients, booking appointments and handling general enquiries from patients, other healthcare professionals and the public where appropriate.
• Use the Lilie patient management system to book, register and track patients through the service.
• Ensure telephone enquiries from the SPA are dealt with in a polite and courteous manner.
• Work in line with HCRG Care Group’s organisational values and behaviours framework, in addition to maintaining local and regional guidelines.
• Maintain a safe environment for patients, staff and visitors.
• Participate in service developments for the administrative team and support clinical teams where required.
• Support the Administration Team Lead in day‑to‑day operational functions of the Sexual Health Hub and undertake any office duties to ensure the efficiency of the administrative service is maintained at all times.

Qualifications & Requirements

• Educated to GCSE level or equivalent in Maths and English.
• Able to work collaboratively with others and form good working relationships.
• Mature and professional approach to Sexual Health issues when dealing with patients.
• Able to organise and prioritise own workload.
• Able to communicate effectively and appropriately with individuals and groups at all levels.
• Ability to multitask.
• Open and honest.
• Demonstrate a sound knowledge of administration/reception roles.
• Experience of working as part of a multi‑disciplinary team.
• Full UK driving licence and access to a car.

You will also need to be confident using IT systems and be able to demonstrate working knowledge of Microsoft Office packages (Outlook, Word, Excel). Other requirements: Must be flexible in regard to evenings and weekends, travel across localities, and be able to travel to localities. While not essential, experience with Sexual Health Services or other health settings such as GP surgery and experience of using Electronic Patient Records is desirable.

We change lives by transforming health and care. Established in 2006, we are one of the UK’s leading independent providers of community health and care services, working with health and care commissioners and communities to transform services with a focus on experience, efficiency and improved outcomes. Across England, we support communities of many millions and directly help more than half a million people each year – guided by our simple values: we care, we think, we do. We are a Disability Confident company and are committed to providing an inclusive environment and support for all staff.

Benefits

• Salary of £23,875.00 – £24,465.00 dependent on experience, pro‑rata with access to our group pension.
• Free tea, coffee and milk at your base location.
• Membership of My Reward Hub, giving you access to discounts on everyday purchases, cashback and voucher offers.
• Access to wages as you earn them to help cover life’s emergencies and avoid overdraft fees or high‑interest rates.
• Online and face‑to‑face help with mental and physical wellbeing – from healthy recipes and activity challenges to post‑trauma support, legal, debt and life‑management help, career coaching and counselling.
• Access to eLearning, bespoke career pathways and opportunities for continuing professional development through our Learning Enterprise team.
• An open, just culture encouraging ideas to deliver our purpose of changing lives through transforming health and care, backed by at least £100,000 of ring‑fenced innovation funding each year.