Sales Assistant

Jollyes The Pet People; Plymouth; On-site; GBP 40,000 - 60,000; Part time

Job summary

A leading pet retail company located in Plymouth is seeking a Retail Sales Assistant who is passionate about pets to provide exceptional customer service. The role involves helping colleagues maximize store potential, maintaining a great store environment, and promoting responsible pet ownership. Flexible part-time hours are offered with opportunities for growth within the company.

Benefits

30% off Jollyes products

Free colleague uniform

Additional paid leave for special occasions

Cycle2Work scheme

Learning & Development opportunities

Qualifications

• Experience in a customer-facing environment.
• Hands-on approach to challenges in retail.

Responsibilities

• Provide exceptional customer service and represent the Jollyes brand.
• Assist store colleagues in maintaining stock and presentation.
• Be flexible to cover shifts including evenings and weekends.

Skills

Customer service

Retail experience

Flexible availability

Job description

Retail Sales Assistant - Jollyes Pets - Plymouth. Combine your passion for pets with your job and help deliver fantastic customer service to our pet parents and build a grrrreat career with Jollyes. Your role as a Sales Assistant will be to help your store colleagues to maximise the potential of the store by providing genuinely helpful and friendly customer service, upholding great store standards with available stock and clean and tidy presentation, and promoting responsible pet ownership.

Jollyes are an award‑winning UK pet retailer with over 100 stores and more than 50 years of pet expertise. Winners of the Retail Week award for 'Best Retailer 2024' (under £250m turnover) and listed in the Sunday Times 'Best Places to Work', you can be sure you are joining a great brand and employer, trusted by our customers and colleagues. Accredited by RestLess as an age‑inclusive employer we welcome applications of all ages (16+), and with our accreditation to the Pet Sustainability Coalition we are friendly to pets, people and the planet.

At Jollyes, we're as passionate about our people as we are about our pets. We believe our tail‑wagging benefits package reflects our appreciation for all that our colleagues do and provides support where it is needed most. Pay: £8.18 – £12.21 per hour plus bonus potential of up to £1,000 per year paid in two installments, terms and conditions apply. iTrent financial wellbeing package powered by Wagestream enables access to earnings before payday plus additional discounts and savings. Retail Trust membership offers counselling, wellbeing and financial support for the retail industry. Colleague 'Treats' provides numerous discounts on up to 800 high‑street retailers and online service providers from groceries to holidays and cinema trips. Colleague 'We Care' delivers wellbeing and medical support services – online GP, mental health support, get‑fit programme and much more (including 'Tooth Fairy' dentist on demand).

Benefits

• 30% off Jollyes branded products (and 20% off other brands in store) for your pet’s needs, with discounts for our groomers and pet clinics too.
• Free colleague uniform and on‑site parking.
• Additional paid leave for your wedding, new pet coming home and your birthday off.
• Maternity leave – full pay for the first 26 weeks before reverting to SMP for 13 weeks (or 6 weeks at full pay followed by 33 weeks at SMP if under 2 years service).
• Paternity leave – partners receive 4 weeks full pay (or 2 weeks full pay under 2 years service).
• Enhanced Paternity leave – partners receive 4 weeks full pay (or 2 weeks full pay under 2 years service).
• Cycle2Work scheme – up to 47% off a new bike and accessories via Halfords Care concierge, supporting carers with access to information, services and benefits.
• Alvie health coaching and cancer support – specialist nurses, physiotherapists, nutritionists and psychologists.
• Discounted membership for David Lloyd Clubs – access to gym, pool, spa, classes, racquet sports, kids clubs and more.
• Learning & Development for future progression into specialist or Key Holder roles, Management or Support roles.
• Buy/Sell holiday scheme – can purchase or sell up to 5 days provided it doesn't take you below the minimum entitlement.
• Top Dog Award scheme – colleague nomination scheme to recognise great service and the Jollyes values with a 'Cat nap day' to enjoy a day off, as well as a 'Top Dog' badge and certificate.

Responsibilities

• Enjoy the challenges of a fast‑paced retail workplace.
• Have experience in a similar, customer‑facing environment and a hands‑on approach.
• Offer the highest levels of customer service and be an ambassador for the Jollyes brand.
• Share our values: Genuine, Wise, Focused, Eager, Together.
• Be flexible to cover any shifts over 7 days, including evenings and weekends.
• Work part‑time, permanent: 12 hours per week, with a flexible schedule across the week.