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SEN Tribunal Officer
Job summary
A recruitment agency is looking for an Interim SEND Complaints & Tribunals Specialist to manage complex complaints within the SEND service. This part-time, short-term interim assignment will require only one day per week on-site. Candidates should have a successful track record in SEND complaint management and a strong understanding of relevant legislation. The role offers the chance to make a significant impact on service performance in a collaborative environment.
Benefits
Qualifications
- Proven experience in managing SEND complaints and tribunal processes.
- Strong knowledge of SEND legislation and frameworks.
- Experience representing local authorities in tribunals.
Responsibilities
- Lead resolution of complex SEND complaints and tribunal matters.
- Conduct case reviews for timely lawful responses.
- Guide teams on SEND legislation and best practices.
- Support service improvements to reduce complaints.
Skills
Location: Hybrid - 1 day per week on site
Contract: Short-term Interim Assignment
Start: Immediate
Hours: Part-time
Reducing the volume of complaints and tribunals is a foremost corporate priority, and we seek a seasoned specialist to provide swift, high-level support within our SEND service. This interim appointment is designed to bring immediate expertise and additional capacity to address a current backlog, rather than to form part of a long-term or permanent structure.
- Lead on the resolution of complex SEND complaints and tribunal matters.
- Undertake thorough case reviews to ensure timely and lawful responses.
- Provide expert guidance to internal teams on SEND legislation, statutory duties, and best practice.
- Support service improvements aimed at reducing future complaint and tribunal escalation.
- Work closely with families, advocates, and external partners to achieve fair and robust outcomes.
- A demonstrable and successful track record in managing SEND complaints and tribunal processes.
- Deep working knowledge of the Children and Families Act, SEND Code of Practice, and associated statutory frameworks.
- Experience of representing a local authority or equivalent body within tribunal settings.
- Strong analytical, investigative, and communication skills.
- The opportunity to make an immediate and meaningful impact on service performance.
- Flexible working arrangements, requiring only one day per week on site.
- A supportive and collaborative environment focused on achieving swift improvements.
If you are a knowledgeable SEND specialist able to step in and make a decisive difference, we welcome your application.
* The salary benchmark is based on the target salaries of market leaders in their relevant sectors. It is intended to serve as a guide to help Premium Members assess open positions and to help in salary negotiations. The salary benchmark is not provided directly by the company, which could be significantly higher or lower.