SEN Tribunal Officer

Novax Recruitment Ltd; Liverpool; Hybrid; GBP 80,000 - 100,000; Part time

Job summary

A recruitment agency is looking for an Interim SEND Complaints & Tribunals Specialist to manage complex complaints within the SEND service. This part-time, short-term interim assignment will require only one day per week on-site. Candidates should have a successful track record in SEND complaint management and a strong understanding of relevant legislation. The role offers the chance to make a significant impact on service performance in a collaborative environment.

Benefits

Immediate impactful role

Flexible working arrangements

Supportive work environment

Qualifications

• Proven experience in managing SEND complaints and tribunal processes.
• Strong knowledge of SEND legislation and frameworks.
• Experience representing local authorities in tribunals.

Responsibilities

• Lead resolution of complex SEND complaints and tribunal matters.
• Conduct case reviews for timely lawful responses.
• Guide teams on SEND legislation and best practices.
• Support service improvements to reduce complaints.

Skills

Managing SEND complaints

Analytical skills

Communication skills

Investigative skills

Job description

Interim SEND Complaints & Tribunals Specialist

Location: Hybrid - 1 day per week on site
Contract: Short-term Interim Assignment
Start: Immediate
Hours: Part-time

Reducing the volume of complaints and tribunals is a foremost corporate priority, and we seek a seasoned specialist to provide swift, high-level support within our SEND service. This interim appointment is designed to bring immediate expertise and additional capacity to address a current backlog, rather than to form part of a long-term or permanent structure.

Key Responsibilities

• Lead on the resolution of complex SEND complaints and tribunal matters.
• Undertake thorough case reviews to ensure timely and lawful responses.
• Provide expert guidance to internal teams on SEND legislation, statutory duties, and best practice.
• Support service improvements aimed at reducing future complaint and tribunal escalation.
• Work closely with families, advocates, and external partners to achieve fair and robust outcomes.

Essential Experience

• A demonstrable and successful track record in managing SEND complaints and tribunal processes.
• Deep working knowledge of the Children and Families Act, SEND Code of Practice, and associated statutory frameworks.
• Experience of representing a local authority or equivalent body within tribunal settings.
• Strong analytical, investigative, and communication skills.

What We Offer

• The opportunity to make an immediate and meaningful impact on service performance.
• Flexible working arrangements, requiring only one day per week on site.
• A supportive and collaborative environment focused on achieving swift improvements.

If you are a knowledgeable SEND specialist able to step in and make a decisive difference, we welcome your application.