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VP, Customer Success, EMEA — Enterprise AI Growth
Descripción de la vacante
A leading AI platform company in the United Kingdom seeks a Vice President of Customer Success to oversee the EMEA region. This role involves leading customer success efforts, partnering with C-suite executives, and owning ambitious goals for growth and retention. Candidates should have over 15 years of experience in enterprise SaaS, with a strong background in customer success leadership and effective strategies for enterprise AI adoption. The position offers competitive compensation, comprehensive benefits, and opportunities for personal and professional development.
Servicios
Formación
- 15+ years in enterprise SaaS or transformation technology.
- 7+ years in senior customer success leadership across EMEA.
- Experience scaling customer success organizations.
- Familiarity with ROI frameworks and transformation programs.
- Strong ability to manage escalations at customer level.
Responsabilidades
- Drive growth and retention by owning NRR and GRR goals.
- Lead and develop a high-performing customer success team.
- Create a regional success model that serves as a global blueprint.
- Build partnerships with senior leaders at major companies.
- Collaborate across teams for account strategies with measurable ROI.
- Champion operational excellence and data-driven decision-making.
- Represent customer voice at high levels to influence product direction.
Conocimientos
* El índice de referencia salarialse calcula en base a los salarios que ofrecen los líderes de mercado en los correspondientes sectores. Su función es guiar a los miembros Prémium a la hora de evaluar las distintas ofertas disponibles y de negociar el sueldo. El índice de referencia no es el salario indicado directamente por la empresa en particular, que podría ser muy superior o inferior.