VP, Customer Success, EMEA — Enterprise AI Growth

WRITER; Greater London; On-site; GBP 120,000 - 150,000; Full time

Job summary

A leading AI platform company in the United Kingdom seeks a Vice President of Customer Success to oversee the EMEA region. This role involves leading customer success efforts, partnering with C-suite executives, and owning ambitious goals for growth and retention. Candidates should have over 15 years of experience in enterprise SaaS, with a strong background in customer success leadership and effective strategies for enterprise AI adoption. The position offers competitive compensation, comprehensive benefits, and opportunities for personal and professional development.

Benefits

Generous PTO

Comprehensive medical and dental insurance

Paid parental leave for all parents (12 weeks)

Fertility and family planning support

Early-detection cancer testing

Competitive pension scheme

Annual work-life stipends

Company-wide off-sites

Competitive compensation and stock options

Qualifications

• 15+ years in enterprise SaaS or transformation technology.
• 7+ years in senior customer success leadership across EMEA.
• Experience scaling customer success organizations.
• Familiarity with ROI frameworks and transformation programs.
• Strong ability to manage escalations at customer level.

Responsibilities

• Drive growth and retention by owning NRR and GRR goals.
• Lead and develop a high-performing customer success team.
• Create a regional success model that serves as a global blueprint.
• Build partnerships with senior leaders at major companies.
• Collaborate across teams for account strategies with measurable ROI.
• Champion operational excellence and data-driven decision-making.
• Represent customer voice at high levels to influence product direction.

Skills

Enterprise SaaS expertise

Leadership in customer success

Strategic thinking

Fluency in enterprise AI adoption

Executive presence

Job description

A leading AI platform company in the United Kingdom seeks a Vice President of Customer Success to oversee the EMEA region. This role involves leading customer success efforts, partnering with C-suite executives, and owning ambitious goals for growth and retention. Candidates should have over 15 years of experience in enterprise SaaS, with a strong background in customer success leadership and effective strategies for enterprise AI adoption. The position offers competitive compensation, comprehensive benefits, and opportunities for personal and professional development.