Complaints jobs in United Kingdom

Division: Cancer & Core Clinical Services

Band 6

Here at Medway, we pride ourselves n working together as one to ensure that our shared vision of Better, Best, Brilliant is achieved

We are recruiting for the Outpatients Department a Clinical sister/Charge Nurse, who shares our ambition and vision to deliver the Best of Care by the Best of People and has the drive to take the service and the Trust forward, by ensuring that we continue to be the first choice for patients

As a Clinical Sister/Charge Nurse you will provide clinical and professional leadership, supervision and support to patient, nursing staff and students within the Outpatients Department

Our values areBold,Every Person Counts,Sharing and Open andTogether. It is important that you understand and to refer to our values when completing your application and always reflect our values throughout your employment with the Trust.

We are committed to endorsing diversity, multiculturalism, and inclusion; our policies / procedures ensure that all applicants are treated fairly at every stage of the recruitment process.

To contribute to our exciting future and become part of our team, apply today.

Do you have the ambition and vision to deliver our mission of the Best of Care by the Best of People providing excellent care, every time?

As a key partner in the healthcare of our local population, we are keen to deliver this as an outcome of our Trust-wide strategy -Patient First.Using an Operational Excellence approach to align our priorities and operational management structures, we are just over a year and half into ourPatient First deployment. We are looking for creative, skilled people to join our Transformation Team and further support us on this journey.

Our culture and values define us here at Medway NHS Foundation Trust and are the heartbeat of who we are as an organisation.

OurBEST values underpin Patient First and are at the core of the care we give to our patients, the support we offer to our staff and our overall leadership approach:

B - Bold

E - Every person counts

S - Sharing and open

T - Together

Our Trust is a great choice for people who want to develop their career in an ambitious and dynamic environment; our employees are able to choose the coverage and supplemental benefits that best fit their needs and those of their families. This includes the promotion of flexible working opportunities across the Trust.

To be able to lead, coordinate and run colorectal clinics, general surgery clinics and vascular clinics.

To support other specialities within the Outpatients Department.

Knowledge of, or to gain a clearer understanding of the care needs of vascular patients with complex dressings.

To supervise and act as a role model to registered nurses and clinical support workers in running these clinics.

To undertake the role as nursing coordinator in running the areas of different specialities and manage staffing according to clinic cancellations and adding.

Tobe able to work in accordance with the consultants of relevant specialities to meet the needs of the team.

Manage and co-ordinate the department staffing levels daily to ensure effective use of resources across the department. This includes responsibility for the duty rotas, annual and study leave, and bank usage.

You will advise on the level of nursing care and skill-mix for the department, and assist in re-profiling where necessary to improve patient care

To be able to ensure the appropriate management of staff performance, conduct and sickness is in line with Trust Policy and maintain keep staff records up to date.

Ensure that all staff in the area undergo an annual appraisal and have a personal development plan and ensure the provision of support is given to them in achieving these.

You will be involved in ensuring effective use of resources. Ensure that all pressures on the budget are reported appropriately.

Investigate in the event of incidents and/or accidents, taking appropriate corrective actions. Ensure all complaints and incidents are reviewed during monthly 1:1 meetings, with necessary actions implemented accordingly

You will work closely with the Senior Sister to manage the department. In this position you will communicate effectively, listen to staff and ensure their views are heard.

You will also support the Outpatient pathway coordinator by ensuring the day to day clinic checks and note preparations are done effectively in respective areas

• RN1/RN2/RN12 or RN Child Registered Nurse on the NMC register. To hold the appropriate level for the area of speciality
• Mentorship / teaching qualification
• Evidence of continuing professional development

• Up to date knowledge of current clinical and professional issues
• Knowledge of evidence based practice
• An understanding of audit and research based nursing practice
• An understanding of resource management
• Awareness of clinical governance and risk management issues

• To include dealing with distressed relatives, care of terminally ill and other challenging situations
• Experience of teaching / assessing / supervising others in a clinical setting
• Proven experience on managing a ward; including management of rotas, managing competencies, resources and staff

• Good communication skills and ability to deal with sensitive information
• Demonstrates ability to influence and negotiate with others
• Able to assess plan, implement and evaluate programmes of care
• Able to work as an effective team member
• Able to supervise and teach junior staff
• Basic computer skills including ability to use Microsoft Word and Electronic Patient Records
• Able to prioritise and meet deadlines

This post is subject to the Rehabilitation of Offenders Act (Exceptions Order) 1975 and as such it will be necessary for a submission for Disclosure to be made to the Disclosure and Barring Service (formerly known as CRB) to check for any previous criminal convictions.