Retail Customer Service

Entain plc; Swadlincote; On-site; GBP 10,000 - 40,000; Part time

Job summary

A leading betting and gaming company located in Swadlincote is seeking a Retail Customer Service Manager. You will be integral to delivering exceptional customer service and contributing to a dynamic team atmosphere. Key tasks include processing customer bets and transactions, handling complaints, and maintaining shop standards. The role offers a flexible weekly rota of 20 hours, with shifts from Monday to Sunday. If you love sports and enjoy fostering relationships, this opportunity is for you.

Qualifications

• Passion for sports and great customer service.
• Ability to handle cash transactions and customer complaints.

Responsibilities

• Deliver outstanding customer service.
• Process customer transactions including cash handling.
• Maintain high shop standards.

Skills

Customer service

Problem-solving

Communication

Empathy

Job description

Do you love sports or have a passion for great customer service? Do you enjoy forming positive relationships? As a Retail Customer Service Manager, you will be an integral part of the Entain family, delivering top customer service and driving standards on a daily basis. In our exciting, dynamic Ladbrokes & Coral betting shops no two days are the same and you'll have the chance to contribute to a team that wins together and does what's right by our customers. Reporting to the Shop Manager you will be part of the Shop team, who will be serving customers and building a rapport to encourage repeat custom. Are you ready to launch a winning career? The salary is £13.00 per hour. What you will do

Responsibilities

• Deliver outstanding customer service.
• Always urging safer gambling.
• Take bets on a wide range of sports and events.
• Process customer transactions including cash handling.
• Help demonstrate our products & betting terminals to customers.
• Handle customer complaints or concerns with empathy and problem-solving skills.
• Work towards defined targets and goals.
• Maintain high shop standards.
• Open or close the shop as needed.

Working patterns: Our shops can be open from Monday to Sunday 8am - 10pm depending on the location. This includes weekends and bank holidays. Your typical weekly rota will be 20 hours and made up of a blend of long opening shifts (once you've completed your training), long closing shifts and shorter evening shifts, and will vary week to week. As a key holder you will be responsible for opening and closing the shop.

At Entain, we believe in the importance of a healthy work-life balance and commit to providing you with your rota at least four weeks in advance.