Venue Host

F1 Arcade; City Of London; On-site; GBP 10,000 - 40,000; Full time

Job summary

A leading entertainment venue in London is seeking enthusiastic staff to provide exceptional customer service and ensure smooth operations. You will be responsible for greeting guests, managing inquiries and reservations, and maintaining technical systems for a top-notch experience. Qualified candidates should be passionate about hospitality and gaming, offering a vibrant atmosphere for team members. This position offers competitive pay and numerous benefits, creating a dynamic working environment.

Benefits

Paid volunteer days

Access to GP 24/7

Paid cash plans for dental and health

Enhanced maternity & paternity pay

Paid bereavement leave

Company sick pay scheme

Employee discount platform

Financial wellbeing platform

Holiday entitlement of 28 days

Refer a friend scheme

Qualifications

• Previous experience within a hospitality or entertainment setting.

Responsibilities

• Greet every guest, creating a positive first impression.
• Handle guest questions and complaints with professionalism.
• Carry out routine checks and maintenance on technical systems.
• Manage reservations and walk-ins efficiently.
• Complete daily checks for venue ambiance and health & safety.

Job description

Responsibilities

• Be the friendly face that greets every guest, creating a positive and exciting first impression.
• Handle guest questions, concerns, or complaints with professionalism and urgency.
• Carry out routine checks and basic maintenance on all key technical systems to ensure optimal performance, troubleshooting minor issues and escalating where required.
• Help manage reservations and walk‑ins efficiently to keep the guest flow running smoothly.

• Complete daily checks ensuring venue ambiance, aesthetic and H&S.

  Previous experience within a hospitality or entertainment setting.

  At F1® Arcade, we've completely revolutionised the traditional arcade by creating the first‑ever Formula 1 entertainment and hospitality concept with socialising at its core for fans and non‑fans alike. F1® Arcade venues provide an immersive, state‑of‑the‑art F1® racing simulation experience, gamified for a mass audience, with "best in class" hospitality and exceptional venue design, all under one roof - for the ultimate night out in the fast lane…

  Salary: £14- £15 per hour, Complimentary off‑peak racing for you and up to 3 friends.

Benefits

• Paid volunteer days.
• Access to GP 24/7.
• Paid cash plans for dental, physio, mental health and optical subscription plans, and more up to the value of £950.
• Enhanced maternity & paternity pay.
• Paid bereavement leave.
• Company sick pay scheme.
• Employee discount platform, including gym memberships and retail discounts.
• Financial wellbeing platform.
• Holiday entitlement of 28 days including bank holidays.
• Refer a friend scheme.

We are committed to creating a vibrant and dynamic environment where our team members can thrive. If you're passionate about hospitality, gaming, and delivering top‑notch customer experiences then the race is on, you in?